VoiceREACH Enables Stockholm’s Local Government

ClientThe Stockholm local government issues thousands of parking permits a month. All of these permits need to be renewed annually.Business problemPrior to using voiceREACH the local government had to outsource this administrative intensive process at considerable cost to a direct mail fulfilment house. Responses were slow and the cost for each send out was high. […]

Fluke Networks Supports Sanger Institute In Human Genome Analysis

OptiView Link Analyzer enables packet analysis and monitoring to provide maximum network visibility and uptime… The Wellcome Trust Sanger Institute, one of the leading genomics centres in the world, has chosen Fluke Networks to supply its Network Team with a network analysis solution that will provide visibility of the Institute’s 2 Gigabit network backbone. The […]

Your Communications Chooses First Option For Web Portal Development

08 April 2005: Business communication providers Your Communications have engaged application development specialists First Option to create a single web enabled point of electronic commerce. First Option has developed a web enabled portal that brings all Your Communications’ web based applications to one location providing their customers with one single consolidated view of their account […]

Cheltenham Borough Council Chooses Lagan CRM Solution

29 March 2005 – Cheltenham Borough Council has chosen Lagan’s Frontline solution to deliver the best possible service to the borough’s 110,000 citizens. The solution will enable residents to resolve more queries at the first point of contact, either face-to-face in the new reception or via the phone or the Internet.

The British Council – The Citrix GoToAssist Solution

SUMMARY The EnterpriseThe Internet Business Development team at The British Council.The ChallengeTo provide customer support to over 800 web authors contributing to 150 British Council websites across the world. The Citrix GoToAssist Solution Using GoToAssist, The Internet Business Development team at The British Council can support its global customer base and resolve issues remotely. Using […]

All Change At Intelsat

Global satellite communications leader Intelsat has implemented the KALIDO® enterprise data warehousing software application suite (KALIDO) to power its Business Intelligence (BI) Initiative. Designed to support the company’s transformation from intergovernmental entity to private organization, Intelsat’s BI Initiative is helping executives not only to manage performance throughout the change process, but to also provide a […]

Chocolate Manufacturers Kinnerton Confectionery

21 March 2005: Kinnerton Confectionery, the largest independent UK company specialising in childrens’ and adult confectionery novelties, has selected Neverfail for Microsoft Exchange as part of their ongoing programme of business continuity and disaster recovery. The solution will protect their email systems against server downtime, data loss and the associated implications of lost service. The […]

Group Optimum Launches Online Quotations Solution

Taxi insurance policies provided in minutes with new FSA compliant web content management system from Impact Applications.. …15 March 2005: Financial services and insurance provider, Group Optimum, has launched, a new nationwide online insurance quotation engine for taxi-drivers seeking monthly or quarterly insurance cover.Designed and developed by Impact Applications, Cabs2000 deploys unique ‘zero-client’ technology that […]

Remote And Home Working Booms

AEP Networks’ Netilla Security Platform enables North Norfolk District Council to be the latest local Authority to go live with secure remote access to improve service delivery, realise savings from investment in ICT and meet staff requirements for flexible working.Hemel Hempstead, 14 March 2005 – A government requirement for ambitious efficiency gain savings of £6.45bn […]

EDS GFS Sign Managed Desktop Services Contract

8th March 2005 – EDS Global Field Services today announced a £15 million seven-year contract with Cheshire County Council to supply its managed desktop services solution, which will deliver procurement, maintenance, deskside and disposal services.EDS GFS’s work with Cheshire Council is a key component of the Council’s innovative approach to outsourcing, developing long-term partnerships to […]

Shell Oil Products Divide And Conquer With KALIDO

INTRODUCTION Shell Oil Products (Shell OP), the worldwide fuel and lubricants businesses within the Royal Dutch/Shell Group, have launched a global sales and marketing information platform based on the KALIDO application suite (KALIDO) – bringing vital intelligence on customers and marketing initiatives. The solution is designed to bring clarity and speed to performance measurement, and […]

ROI Case Study: Woolworths & Episys

THE COMPANY Woolworths Group plc is one of the United Kingdom’s leading retailers focused on the home, family, and entertainment markets with leading market positions in toys, children’s wear (Ladybird), homegoods, entertainment, and confectionery. The company comprises Woolworths Mainchain stores, Woolworths big W, VCI, MVC,Streetsonline, and EUK.Woolworths stores offer customers great value-for-money products, and the […]

Unwins Wine Group implements SAP Retail with Novasoft

The Unwins Wine Group Ltd has delivered significant improvements with in its store ranging, replenishment and supply chain processes since commissioning Novasoft to implement SAP Retail. “Despite our initial nervousness about using SAP, Novasoft, with their strong program management and consultancy skills have guided Unwins through the implementation and we are now seeing the benefits […]

Kids in Care get top IT Security

Banks, government bodies, insurance and pharmaceutical companies are the type of organisations who traditionally deploy best of breed, top IT security products to diminish the chances of breaches in security. So, it’s a welcome change when you hear of young people being put to the top of the pile when it comes to being offered […]

Mendip Caravan Centre Implement Linux Server

16 February 2005: Mendip Caravan Centre, a caravan retailer based in Weston-Super-Mare, has implemented a Linux-based KYZO Net-inter-Net server to support their continuing business growth. Mendip, founded as a husband and wife team in 1984, has expanded rapidly to employ over 90 staff based at three sites across southwest England. This rapid expansion has forced […]

Karachaganak Petroleum Operating (KPO) Improves Service Levels

Karachaganak, in the northwest region of Kazakhstan, is one of the world’s largest oil and gas condensate fields. The expansion of the field is currently the biggest internationally funded project in Kazakhstan, and is operated by Karachaganak Petroleum Operating B.V (KPO), an organization formed with international partners BG Group, Eni of Italy, the US company […]

Atos Origin Case Study

The challenge Atos Origin, through the acquisition of SchlumbergerSema, signed the largest ever IT related contract for a sports event in December 1998, to become the Worldwide IT Partner for the Olympic Games. The contract, with the International Olympic Committee (IOC), covered four Games over eight years, Salt Lake City in 2002 (operated by SchlumbergerSema), […]

Southampton City Council Streamlines Procurement Process

“Using Infra has significantly improved service – we have consistently delivered within the SLA period.” Steve Dalton IT Business Consultant Southampton City Council has more than 9000 staff providing services to the community of the City and its district. The services range from leisure and tourism to education, housing and social services as well as […]

United Co-operatives Business Intelligence Case Study

Background United Co-operatives is one of the largest retail co-operatives in Europe, with a turnover in excess of £1.7bn and over 15,500 staff. It offers a wide range of services, which include food stores, travel, pharmacies, motor dealerships, funeral homes and a number of other subsidiaries.United Co-operatives has grown significantly both organically and through acquisition, […]

Competing in Retail – The Business Integration Challenge

Today, retailers are looking to gain real business benefits through better merchandise and warehouse planning, better promotional planning and integrating data from these systems to financial accounting and intelligence systems. In order to stay ahead in the increasingly competitive sports marketplace, all:sports realised this level of integration was the way forward.Business ProfileFounded in 1977, all:sports […]

Early Learning Centre Makes Play for Supply Chain Perfection

TDG and Manhattan Associates Partner to Maximise Supply Chain Efficiencies at Leading Toy Retailer.ATLANTA and LONDON – August 3, 2004 – Manhattan Associates®, Inc. (Nasdaq: MANH), the global leader in providing supply chain execution (SCE) solutions, today announced that TDG plc (LSE: TDG), a leading pan-European logistics and supply-chain services company, has ‘gone live’ with […]

RFID Technology Case Study

Booz Allen believes that, for many companies, investment in RFID technology still presents risks.The majority of companies in the logistics and automotive industry consider Radio Frequency Identification (RFID) technology to be strategically important to their business, according to a joint study by Booz Allen Hamilton and St. Gallen University. However, only 18% plan to invest […]