J is one of the largest vehicle inspection company in Iceland. They have specific growth goals but there are some challenges that needs attention. The first problem is the climatic conditions and lack of skilled labor during the peak season Inch is affecting the company to meet the demands effectively. Weak analysis of historical employee head count requirement is affecting Furtherer to hire the right number of skilled labor for the inspection process.
There is no promotion of training and certification programs for the people seeking employment, which would help getting the skilled labor. Ineffective leave policies is also affecting Furtherer to meet the demand during the peak season. Further, the company also has ineffective placement of client serving areas. The reception area is given multiple responsibilities instead of delegating them and placing different sections depending on the category of service provided.
Providing the different category of services at one section is hampering the client’s experience and increasing the wait time. Driving license, Food and beverages section, license plates section should be placed in different areas as it is presently affecting the wait mime for the next process, which is vehicle inspection. The inspection process too is failing to communicate effectively with the clients when their turn for inspection comes.
It is taking as long as 90 minutes which could be used effectively to make the client cognizant of the causes for failed inspections. There is a lack of effective system which the receptionists could use to convey the time slot clients have to come n the inspection area. There is no provision of inspection documents at the reception area which could help decrease the probability of failed inspection which s happening with 24. 8 percent of the cases.
Instead of waiting in the vehicles or at the reception area, clients could utilize the remaining time for fixing up the minor problems which would also save their cost for second inspection and reduce the wait time. Cars requiring second inspection should have a separate line so that it helps reduce the wait time for first time clients. The bottleneck is in the base 4 because the base 3 is not effectively utilized. This leading for the increase in time lag at base 3, resulting in increased wait time.