Charles and Jones (2011), argue that IBM Global Services changed business practices by coming up with innovative concepts. This included rearranging services aimed at developing understandable lines of the company’s business planned to client’s needs. According to their argument, the IBM Global services’ main concerns was to aligning the IGS and potentially develop expertise and general practices by focusing on three critical sectors. With their main focus being on achieving increased business innovation as well as developing integrated systems. The IBM concept initiated practices that designed consulting group that were responsible in promoting improved performance in regard to customers services as well as managing increased business standards-based practices (Dignan, 2011). IGS later on came up with new adjustments, shifted from network infrastructure concept by selling the company’s concept on Global Network. This was brought up after the company that were adapted in to this system change similarly attain business concepts and ideas at a cheaper price, an element that so increased investment from other service providers. As a result, IBM amalgamated the Consulting Group which was concentrated to sales units into Global Services.
Recently, IBM Global Services extended its collection to offer increased number of e-business services due to the extremely powerful outcome of the internet in businesses (Ante, 2011). Clients are in need of assistance in sorting and identifying the right and most recent technologies that may serve in place of their traditional systems. Of ten IBM’s customers are seeking clear and comprehensive advice on e-business strategy while identifying real effects of technology towards their overall business strategies, mostly advice that is deemed appropriate and precise to the customers’ industries.IBM Global Services has been a success in reacting with the much needed urgency in solving the ever rising client’s needs (University of Minnesota, 2004).
The company learned and put into action was gotten from its own revolution into the leading e-business. The company changed the in-house knowledge in e-business to form several marketable openings. The use of intranet by the IBM‘s expertise as the company’s core internal communication channel, earned bonus especially when the company’s customers requested IBM to develop such web surroundings for them. In addition, IBM Global Services enlarged its business focus by ensuring concentration of its skill, knowledge as well as its potentials on customers exact business matters and developing supply reusable assets to boost the response time.