Organisational Analysis

With a successful consolidation, the banks would be able to carry out core intermediatory role; balance lending structure between short-, medium- and long-term; divesting from trading to investments in real sector; balancing the level of retail banking activities with those of wholesale banking; shifting from asset mobilization to asset creation institutions; garnering enough leverage to fund capital and industrial project. Ezeoha 2007) After the successful recapitalisation of Zenith Bank Plc in 2005, it became a global bank with subsidiaries which are stated thus: Zenith General Insurance, Zenith Securities, Zenith Trustees Limited, Zenith Capital, Zenith Medical, Zenith Life Assurance, Zenith Pension Custodian, Cyberspace Networks, Zenith Bank Ghana, Zenith Bank Sierra-Leone, Zenith Bank Representative Office South Africa and Zenith Bank UK.

Zenith Bank Plc is one of the country’s foremost banks that provide superior financial services which cater mostly to high net-worth individuals, multinationals, manufacturing companies and conglomerates. Customer satisfaction, sustainable stakeholder value creation, professionalism and good corporate governance underline and mould the corporate and business strategy of the Bank.

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Zenith Bank Plc has a network of over 300 branches in Nigeria which are strategically located to satisfy consumers in respect of proximity and convenience for ease of transactions.

Correspondent BankingCredit Risk Management Documentary Credit and Control (DC;C)E-business Financial Control and Strategic Planning (FC;SP)Human Resources InfotechInternal Control and Audit TreasuryLearning Management Dept Public SectorRAMCE Group Retail BankingResearch Risk ManagementTelecoms Multilateral Agencies, Conglomerates and Private banking (MCP) Most of these departments are centralised; meaning that their functions are carried out at the head office and decisions or results are then filtered down to the various zones then to branches.

Definition of “Department” The Bank defines the meaning of “department” as a specialised functional area within the organisation or a division or unit. The financial services provided are highly varied and mostly tailored to the consumer’s needs. These are: Investment Banking, Private Banking, Retail Banking, Mortgage Loans, Bureau de Change, Trade Finance, Corporate Finance, Treasury, Individual and Corporate current account, E-business.

Some of these services are initiated at the branch level while some are carried out at the zonal level and others at the head office. .