Project Report on Airtel

Airtel is an Indian telecommunications company that operates in 19 countries across South Asia, Africa and the Channel Islands. It operates a GSM network in all countries, providing 2G or 3G services depending upon the country of operation. Airtel is the fifth largest telecom operator in the world with about 230. 8 million subscribers across 19 countries at the end of June 2011.It is the largest cellular service provider in India, with over 169. 18 million subscribers as of June 2011.

Airtel is the 3rd largest in-country mobile operator by subscriber base, behind China Mobile and China Unicom. Airtel is the largest provider of mobile telephony and second largest provider of fixed telephony in India, and is also a provider of broadband and subscription television services. It offers its telecom services under the Airtel brand and is headed by Sunil Bharti Mittal. Bharti Airtel is the first Indian telecom service provider to achieve this Cisco Gold Certification.To earn Gold Certification, Bharti Airtel had to meet rigorous standards for networking competency, service, support and customer satisfaction set forth by Cisco.

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The company also provides land-line telephone services and broadband Internet access (DSL) in over 96 cities in India. It also acts as a carrier for national and international long distance communication services. The company has a submarine cable landing station at Chennai, which connects the submarine cable connecting Chennai and Singapore. It is known for being the first mobile phone company in the orld to outsource everything except marketing and sales and finance. Its network (base stations, microwave links, etc.

) are maintained by Ericsson, Nokia Siemens Network and Huawei, business support by IBM and transmission towers by another company (Bharti Infratel Ltd. in India). Ericsson agreed for the first time, to be paid by the minute for installation and maintenance of their equipment rather than being paid up front.

This enabled the company to provide pan-India phone call rates of Rs. 1/minute (U$0. 02/minute). Call rates have come down much further. PROFILE Name: Bharti Airtel Limited.

Business Description: ? ? ? ? Provides GSM mobile services in all the 22 telecom circles in India, Srilanka, Bangladesh and now in 16 countries of Africa. Provides tele media services (fixed line and broadband services through DSL) in 87 cities in India. Provides an integrated suite of Enterprise solutions, in addition to providing long distance connectivity both nationally and internationally. They also offer DTH and IPTV Services Established: July 07, 1995, as a Public Limited Company ISIN: INE397D01024 Proportionate Revenue: ? ? Rs. 169,749 million (ended June 30, 2011-Audited) Rs.

22,438 million ( ended June 30, 2010-Audited) (As per IFRS Accounts) Proportionate EBITDA ? ? Rs. 57,058 million ( ended June 30, 2011 – Audited) Rs. 44,456 million ( ended June 30, 2010 – Audited) (As per IFRS Accounts) Shares in Issue: 3,797,530,096 as at June 30, 2011 Listings: ? ? Bombay Stock Exchange Limited (BSE) National Stock Exchange of India Limited (NSE) Stock Exchange Symbol: ? ? NSE – BHARTIARTL BSE – 532454 Customer Base: ? India & South Asia: 174,941,000 GSM mobile, 3,322,000 Tele media customers and 6,262,000 Digital TV Services (Status as on June 30, 2011) ? Africa: 46,306,000 GSM mobile customers. Status as on June 30, 2011) Registered Office: Bharti Airtel Limited (A Bharti Enterprise) Bharti Crescent, 1 Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi – 110 070. Tel.

No. : +91 11 4666 6100 Fax No. : +91 11 4666 6411 Brand Airtel Airtel was born free, a force unleashed into the market with a relentless and unwavering determination to succeed. A spirit charged with energy, creativity and a team driven “to seize the day” with an ambition to become the most admired telecom service provider globally. Airtel, in just ten years of operations, rose to the pinnacle of achievement and continues to lead.As India’s leading telecommunications company, Airtel brand has played the role of a major catalyst in India’s reforms, contributing to its economic resurgence.

Today Airtel touch people’s lives with our Mobile services, Tele media services, to connecting India’s leading 1000+ corporate. Airtel also connect Indians living in USA, UK and Canada with their call home service. Business Divisions Bharti Airtel offers GSM mobile services in all the 22-telecom circles of India and is the largest mobile service provider in the country, based on the number of customers.The group offers high-speed broadband with the best in class network. With fixed line services in 87 cities, they help you stay in touch with your friends & family and keep you updated round the clock.

Enterprise Services provides a broad portfolio of services to large Enterprise and Carrier customers. This division comprises of the Carrier and Corporate business unit. Enterprise Services is regarded as the trusted communications partner to India’s leading organizations, helping them to meet the challenges of growth. Discover the magical experience of digital entertainment with Airtel.From DVD quality picture and sound, the best and widest variety of channels and programmes to the best on-demand content on Airtel Live, TV viewing experience change forever with digital TV from Airtel.

Corporate Governance The board of directors of the company has an optimum mix of executive and nonexecutive directors, which consists of two executive and fourteen non-executive directors. The chairman and managing director, Mr. Sunil Bharti Mittal, is an executive director and the number of independent directors on the board is 50% of the total board strength.The independence of a director is determined on the basis that such director does not have any material pecuniary relationship with the company, its promoters or its management, which may affect the independence of the judgment of a director. The board members possess requisite skills, experience and expertise required to take decisions, which are in the best interest of the company. The composition of the board is as under: Mr.

Sunil Bharti Mittal Mr. Rajan Bharti Mittal Mr. Akhil Gupta Mr. Rakesh Bharti Mittal Ms. Chua Sock Koong Mr.

N. Kumar Mr. Craig Ehrlich Mr.Pulak Chandan Prasad Mr. Ajay Lal Mr.

Tsun yan Hsieh H. E. Salim Ahmed Salim Ms. Tan Yong Choo Mr. Nikesh Arora Mr.

Manoj Kohli Mr. Hui Weng Cheong Lord Evan Mervyn Davies ORGANIZATION STRUCTURE Bharti has a hierarchical organizational structure: The Organizational structures of Airtel are as follows: WORK CULTURE ? Bharti provides a friendly environment, encouraging its employees to put in their best. ? Hewitt-BT has ranked Bharti Tele-Ventures Limited (BTVL) 14th amongst the 25 Best Employers in India in 2003. ? Employees are asked to face challenges and display leadership qualities. The company is open for all hardworking and innovative telecom professionals. The training and development of employees is a priority for the company.

? Internal ; external communication: discussion boards ; information posts. ? Acknowledge domain expertise in a specific content area but provide general management opportunities. ? Mentors and Networking opportunities ? Support and encouragement for taking initiative and participation: gender neutral sensitivity. ? Job assignment with visibility to key decision makers. Vision ; promise By 2015 Airtel will be the most loved brand, enriching the lives of millions.

Enriching lives means putting the customer at the heart of everything we do. We will meet their needs based on our deep understanding of their ambitions, wherever they are. By having this focus we will enrich our own lives and those of our other key stakeholders. Only then will we be thought of as exciting, innovation, on their side and a truly world class company. ” PROFILE OF THE LEADER (CEO) Sanjay Kapoor Chief Executive Officer Bharti Airtel Ltd.

(India & South Asia) Sanjay Kapoor has over 26 years of professional experience, 13 years of which have been in the telecommunications sector.Sanjay Kapoor joined the Bharti Group in 1998 and since then has held a number of senior management positions across businesses. He started his journey in Bharti at Bharti Cellular Ltd. which had the license for Delhi circle – at that time the mainstay of Bharti’s mobile operations, from where he moved on to become the principal architect of the company’s operations in western India – one of the largest telecom projects in the history of telecommunications in the country. After successfully rolling out and launching the new operations, Sanjay Kapoor took the role of Group Director – Corporate Strategy andPlanning in 2002, covering all the telecom activities of Bharti Airtel Ltd.

during which he created a strategic blueprint for the telecom group and managed its early deployment. In 2003, Sanjay accepted the position of President and of TeleTech Services (India) Ltd. and established the company as a recognized player in the country’s burgeoning ITES-BPO landscape. Early in March 2006 Sanjay Kapoor was made responsible for managing the growth of the largest mobile services company in India, in the capacity of President of Bharti Airtel’s Mobile Services.During his tenure, the mobile business scaled newer heights and added more than 70 Mn customers to reach over 93 Mn customers in March 2009, gaining an incremental market share of nearly 4% during this period. As a part of strategic organizational changes for future growth, in midMarch 2009 Sanjay was elevated from President – Mobile Services to a newly created position of Deputy CEO and was asked to lead all the consumer oriented businesses – Mobile, Telemedia and Digital TV at Bharti Airtel Limited, which constitute around 90% of company’s overall revenues.

Sanjay Kapoor advanced to his current position of CEO (India and South Asia), Bharti Airtel w. e. f March 2010. In this role, Sanjay has the end-to-end responsibility of leading India and South Asia businesses of Bharti Airtel and of driving growth and business synergies across business units – Mobile Services, Telemedia Services, Enterprise Services and DTH services.As the CEO of country’s largest private integrated telecom operator, Sanjay has spearheaded significant business transformations like the launch of airtel’s new global identity; integration of SriLanka and Bangladesh operations with rest of South Asia; implementation of Shared Services model for the networks group and the customer services division to bring about synergies at One airtel level; commencement of airtel’s prestigious partnership with SBI for mobile commerce and the launch of airtel’s first ever Employer Brand –”jobs never done before.

Under his able leadership airtel is well poised to lead the next wave of growth in telecom from voice to data. For more than 13 years he has played an active role in various industry forums like CII and NASSCOM. He currently serves as a Board member of GSMA, member of CII National Council and Chairman of the Cellular Operators Association of India (COAI). Sanjay is also on the Board of Indus Towers, world’s largest telecom tower company with a portfolio of more than 1 lakh towers. Prior to joining the Bharti Group, Sanjay worked with Xerox India as Director Operations Support.

He spent 14 years with the global document management company, handling a range of key portfolios, ranging from Sales & Marketing to General Management functions. Sanjay Kapoor commenced his professional career in 1983 as an executive trainee with Jay Engineering Works Ltd. , India’s largest manufacturers of fans and sewing machines. Sanjay Kapoor holds a Bachelor’s degree in Commerce (Hons) from Delhi University, an MBA from Cranfield School of Management (UK) and is a Graduate of The Wharton Advanced Management Program. AWARDS and RECOGNITIONSEconomic Times Telecom Awards 2011 ? Innovative Product Value Added Service ? Customer Experience Enhancement Frost & Sullivan 2011 Asia Pacific ICT Awards ? Enterprise Telecom Service Provider of the Year ? Wholesale Data Service Provider of the year ? Mobile VAS Provider of the Year India? s Most Innovative company – Wall Street Journal Telecom Operator award 2011 – Won in 5 categories.

? ? ? ? ? Most Admired company Best National Mobile operator Operator with Rural performance Best VAS provider Best Enterprise servicesDSCI Excellence Award 2011 for Security in Telecom- „Security Leader of the Year’ Bharti Airtel rated as India? s Best Enterprise Connectivity ProviderUsers choice award Instituted by PC Quest Sunil Bharti Mittal : – Global Game changer at Economic Times Telecom Awards 2011 Global Telecom Leader – Voice ; Data magazine Akhil Gupta, Deputy Group CEO and MD – CFO India Hall of Fame by CFO India Manoj Kohli, CEO( International) ; Joint MD – Telecom Man of the year Tele. net Business world – FICCI – SEDF Corporate Social Responsibility Awards 2009-10