Sample Strategy Maps
Sample Strategy Maps Best Practice Strategy Maps Software Company Strategy Map Financial Perspective Leader in Strategic Markets Increased Shareholder Value Diversify Revenue Streams Predictable Profitability “Customer Intimacy” “eBusiness Solution Leadership” Flexible, Innovative Solutions One Stop Accountability Deliver Comprehensive Solutions “Operational Excellence” Consistently Meets Expectations Customer Perspective Lifelong Advisor Proactively Deliver Value Easy to do business with Internal Perspective Build Lifelong RelationshipsCapture and Leverage Knowledge Solutions Grow InterEnterprise Solutions Improve Resource Allocation WellManaged Leverage 3rd Party Relationships Provide Integrated Business Processes Effective Solution Processes Effective Cost Management MARKET SEGMENTATION MODEL Learning & Growth Perspective Relationship Management Skills Solution Management Skills Operational Management Skills Successful Career Planning Accountability Industry Expertise Knowledge Management Entrepreneurial/Innovative Leverage Solutions Identify, Attract, & Retain Skilled Employees ? ©2010 Palladium Group, Inc.
Healthcare Strategy Map “Maximize the Quality of Life and Dignity of Older Adults” Increase Shareholder Value Financial Create Cash Flow Grow Revenue Create EBITDAR Manage Expenses Customer Trust Choice Consistency Pay For Service “Customer Satisfaction Through… ” Business Process “…Quality Service” Excel at Quality Resident Healthcare “Operational Efficiency” Optimize Rate and Occupancy Management Leverage the Right Assets Aggressively Manage Residence Expenses Manage Media Exposure “…Quality Relationships”Develop Customer Trust Proactively Manage Litigations & Regulations Excel at Other Resident Services Manage ongoing communication with residents Learning & Growth “Employee Satisfaction” Deliver People Proposition: “We Make a Difference” •Retention •Talent •Performance •Culture Provide Technology Support •Reliable •Functional ©2010 Palladium Group, Inc. ? 3 Community Bank Group Strategy Map “Our success comes from… Financial F4: Maximize financial resources for maximum riskadjusted return F2: Maximize traditional revenue sources F3: Grow nontraditional revenue sourcesF1: Achieve sustainable double-digit net income growth Customer …delivering great financial services,… C1: “Understand me and give me the right information.
” C2: “Give me convenient access to the right products. ” C3: “Appreciate me, and get things done, easily, quickly, and right. ” C4: “Be involved in my communities. ” Internal Process …which is all about developing and managing enduring relationships Acquire New Relationships Grow High-Potential and Retain Relationships Increase Productivity and Quality I11: Consistently deliver the value proposition at the right costI4: Selling the right products at the right time I3: Communicate the value proposition and brand I7: Provide premium service to delight and retain customers I6: Demonstrate the value proposition I2: Effectively develop products and access I10: Maximize efficiency and quality of business processes I8: “Focus on the critical fewer” I1: Segment markets & target prospects for new opportunities I5: Identify and recognize high-potential relationships I9: Enhance internal and external partnerships Learning & Growth …and being a great place to work! “L1: “We develop, recognize, and retain great people. ” L2: “I’m developing the skills I need to succeed. ” L3: “We understand the strategy and know what we need to do L4: “We have the information and tools we need to do our jobs.
” ©2010 Palladium Group, Inc. ? 4 Sample strategy maps Public Sector State Department of Transportation – Strategy Map Stakeholder Perspective Customer Perspective Safe, Convenient Transportation Clear, Timely, and Accurate Communication Value for Taxpayer Money Support Business & Commerce Provide Business Cases for Increased Funding Balance BudgetOn Time, As Promised Low Cost Provider of Transportation Services Internal Processes Relationship Management Easy to do business with Innovation Drive Innovation in Transportation Operational Excellence Deliver World Class Transportation Services Streamline Regulatory Approval Process Improve Sustainability & Livability of Communities Open & Frequent Communication to Impacted Citizenry Accelerate Economic Dev. Through Transportation Investment Develop & Apply New Transportation Technology Focus on CostEffective Solutions Optimize Uptime and AvailabilityOptimize Planning of Site, Construction, and Operations Understand Transportation Needs Improve Safety Learning & Growth Perspective Highly Skilled Workforce Empower Front-Line Employees to Deliver Customer Service Integrated Knowledge Management Infrastructure ©2010 Palladium Group, Inc. ? 6 Federal Government Printing – Communication Strategy Map The vision is to be the recognized leader in document automation and the customer-preferred provider of best value for automated digital and hardcopy document products and services. Maximize Positive NOR F0 FinancialManagement Excellence Recover Our Costs F1 CRM Increase market share of existing customers F2 Innovative Solutions and New Business Develop recurring, growth revenue streams F3 Customer Provide the best value to the customer C1 Improve the customer document workflow environment C2 Educate the customer and demonstrate expertise C3 Provide total eBusiness solutions (ordering delivery) C4 Develop the capability to quickly scale up and down in Personnel and Equipment P1 Expand DAPS’ solutions to our existing customer base P4 Discover new customers for our services P6 ProcessProvide cross-operations distribution of inhouse workload P2 Improve analysis of costs and estimates in revenue P3 Understand the customer’s needs and process P5 Establish a corporate process to test and assess new technologies P7 Learning & Growth Institute accountability of directors and managers L1 Improve IT competencies on all levels L3 Improve knowledge of DAPS services L4 Improve pricing practices L5 Develop our expertise base on knowledge and content management L6 Strengthen skills and tools to conduct workload forecasting, analysis, and planning L2 Describe your future (3 year) vision of DAPS services L7 2010 Palladium Group, Inc.
? 7 Sample Strategy Maps Functional Strategy Maps IT Department Strategy Map Financial Maximize business units’ ability to add value Maximize Fund Performance Increase EBITDA Manage IT Expenditures Partner Contribution Credibility Competency “Offer me innovations that create business value. ” “Demonstrate a competitive price. ” “Demonstrate a competitive price. ” “Quickly implement solutions. ” “Keep my systems running. ” Internal Processes Internal Solutions Leadership Business Unit Alliance Operational Excellence Anticipate application of technology in the Financial Services IndustryPropose compelling business cases for IT solutions Provide world-class customer service Deliver according to plan Provide reliable and functional systems Understand business unit strategy and operations Effectively select and manage sourcing relationships Integrate solutions using defined architecture, platforms, and processes Learning & Growth Hire, develop, and retain solid performers Foster an environment that encourages and recognizes contribution Communicate and lead at all levels ©2010 Palladium Group, Inc.
? 9 Finance Function Strategy Map Maximize Value to Shareholders FinancialMaximize return / profitability Support corporate/ SBU profitable growth Support corporate/SBU productivity and cost reduction Customer Enhance franchise equity through value added service Maintain value-added working relationships with internal constituencies Provide accurate, timely, and efficient reporting of relevant information Value-Added Information Initiate and leverage new and existing services Efficiently manage firm wide information and provide decision support Understand and support internal and external customer information needs Improve understanding of core activitiesBooks/Records Reporting Develop consistent processes to manage reporting and accounting functions Operating Efficiency Support channel management excellence Optimize finance department operating efficiency Internal Processes Help internal customers understand & interpret financial supporting Control financial frameworks and standards Understand, monitor, asses, and report risk Efficiently and consistently support HR processes: payroll, staffing plan Learning and Growth Technology Business and Analytical Skills Performance Measurement System Leadership CFO Mindset ©2010 Palladium Group, Inc. ? 10
