State Automobile License Renewals Case Study

Problem Set 5 Name: _________________________________ Instructions: This Problem Set is open-book and open-notes. All work must be done entirely by yourself. You may not receive help from any other person nor may you give help to any other person.

This Problem Set has been posted on Blackboard on November 5th and will be due on November 11th. Leave each of the questions just as they are when you are submitting your answers to the questions. Enter your answers immediately below each question using Times New Roman, regular, 12 point font using black characters only.

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Do ALL of your work on this document. Even if your answer is correct, it will receive no credit if it is not supported by relevant work. Please send your completed problem set to me at MSC516@comcast.

net as an attachment to an e-mail. The subject line for the e-mail should be “MSC516-Problem Set 5 – ” Please do not deviate in any way from this subject line format. Each of the five questions in this assignment is worth 20 points for a maximum of 100 points. If you are more than 1 day late in submitting the completed Problem Set, you will be assessed a point penalty.

The answers will be posted 3 days after the Problem Set is due.

No credit will be given for a problem set that is submitted after the answers are posted. ? Lesson 9 – A Read the case study “State Automobile License Renewals” on p. 376 in your text. Then answer the four discussion questions at the end of the case study. 1. What is the maximum number of applications per hour that can be handled by the present configuration of the process? Assume that no queues are allowed.

2. How many applications can be processed per hour if a second clerk is added to check for violations? 3.

If the second clerk could be added anywhere you choose, and not necessarily to check for violations, what is the maximum number of applications the process can handle? What is the new configuration? 4. How would you suggest modifying the process to accommodate 120 applications per hour? What is the cost per application of this new configuration? ? Lesson 9 – B Solve all parts of Problem 9-11 in your text. a.

) What is the cycle time? D=180 units, where D is the demand in the cycle. T = 60 minutes, where T is the amount of time available. b. ) What is the theoretical minimum number of workstations that Rosen can achieve in this assembly line. . ) Can the theoretical minimum actually be reached when workstations are assigned? ? Lesson Nine – C.

Work has just been completed on a new wing (in the form of a single corridor with offices on one side only) of the building housing the School of Business. The dean decided to assign rooms in this wing to the five faculty members in the Finance Department. The dean believes that he should do everything he can to facilitate communication among his faculty, so he decided to assign particular rooms to these five professors based upon the frequency with which they visited each other’s offices over the last month.

The distance between offices is 20 feet and the average number of trips per month is shown in the table below. Prof AbleProf BakerProf CharlesProf DeltaProf Easy Prof Able— Prof Baker87— Prof Charles6456— Prof Delta373291— Prof Easy93355443— Find the room assignment that should minimize the total distance travelled by the professors in the new wing, assuming of course that this pattern continues. You MUST show in detail how you got your answer in order to get any credit for your solution even if it is correct.


Lesson 10 – A Read the Ethical Dilemma case study on pp. 406 and 407 of your text. Before beginning to answer the four questions at the end of the case, in the space that follows, define the word dilemma: a. ) On your spouse’s recent move to Birmingham, you accepted a job perhaps somewhat naively, as a company nurse in one of the McWane plants. After 2 weeks on the job you became aware of the work environment noted above.

b. ) You are a contractor who has traditionally used McWane’s products, which meet specifications.

McWane is consistently the low bidder. Our customers are happy with the product. c.

) You are McWane’s banker. d. ) you are a supplier to McWane. ? Lesson 10 – B This question refers to the supplementary reading for this lesson—”Work Matters: Job Design in Classic and Contemporary Perspectives”. Write True or False in the space provided. a.

)______. Job design research has changed from encapsulating the process and outcomes of how work is structured and a delineation of tasks and responsibilities b. )______.

The basic framework of the Job Characteristics Model specifies the four core job dimensions: opportunity, safety stability and feedback. c. )______.

There are four interdisciplinary approaches to job design: the motivational approach, the mechanistic approach, the perceptual-motor approach and the biological approach. d. )______. The social characteristics of jobs tend to change less than the mechanistic characteristics. e. )______.

When it comes to job design, a great deal of research has been done on the personality traits of extraversion, neuroticism, conscientiousness, agreeableness and openness.