Mis Wintergear Case Study
Winter Gear Distribution Case Study Waupaca order Confirm order and delivery date, Issues Invoice confirms Invoice fulfills order and ships goods follow up delivery conditions met, and payment received Confirm order and delivery date, issues invoice confirms invoice Winter Gear Distribution restart Fastest WAG Fastest 2.
A single personnel computer scanner Operations Arrows I Flow of operation I 1 | Fastest places order with sales personnel over the phone | 2 | Sales manually completes paper order forms and sends confirmation to Fastest for each order and Nell allover Dates Fast Connors Tort orders to De T I 4 | Operations fills and ships orders to Fastest I 5 | Accounting issues invoice to Fastest I 6 | Fastest fulfills payment as agreed I LANA with 4 personal computers, printer, and file server IBM AS 400 system with 3 CRT-terminals Accounting WAN to connect departments 3.
If customers call and ask for the status of their orders, the answer would generally be simple because the order can be labeled as processing, fulfilled, shipped, or delivered. If the customer wanted more details, and depending on the tracking yester that the company uses, they may or may not be able to give them the general location of the order (UPS map tracking). Companies would general want to fulfill orders in a timely fashion, so pushing orders out of warehouses would be recorded and their status updated, therefore, it is not much of a business problem. . Errors in filling orders are likely because, for example, for ordering online, a customer can general edit shipment addresses, or items in their cart while the order has still not been shipped. If the company operated like WAG and had no communication between their departmental systems, confusion on the what, where, and how much of a customer’s order can be messed up or not reflect the changes.
Aside from the errors of processing orders, delivery can have errors as well, such as late deliveries or deliveries to the wrong addresses. The business impact is that customers will be dissatisfied and frustrated due to the inefficiency of the supplier company. They will complain about the timeliness, or operation of a company which would harm the Meany’s reputation and possibly decrease revenues. Bad reviews by customers can lose a company’s past customers or ward away new ones. 5.
I Time elapsed I Steps Customer places order with WAG | ?30-60 minis (over the phone, not very time consuming) I WAG processes order | ?1 day (must check inventory, input order into system) I WAG sends confirmation of order and delivery dates I ?within 1 day (email, digitally) I WAG fulfills and ships order | ?2 days (packages order, checks it over, updates order system input, ships out) I Customer receives hinted | ?3-4 days (delivery is most time consuming but since standard delivery is 5-8 days, fulfillment and delivery add up to about 5 if in U.
S)I WAG issues invoice I Occurs during delivery I Customer fulfills payment I Varies, can be immediately or with a payment plan I WAG can likely ship an order within about 2-3 days but delivery time will be between 5-8 days. This is not a business problem because most companies operate similarly with standard delivery times, however, WAG can improve their efficiency, reduce errors, Ana Increase customer satisfaction IT teeny updated tenet systems to De interconnected and more modern technology. . A scanner in the Sales Department would reduce the time needed to manually input process forms. A WAN network would also be useful because it would connect the Sales, Operations, and Accounting Departments despite being in different buildings; this decreases error probability and increases efficiency in processing, fulfillment, and shipment. ( See red figures in diagram in Q for changes in technology to WAG).
