Baggage blunders british airways

Action (1) which is switching to manual baggage system and employ more staff is somewhat unrealistic, given the number of passengers departing and arriving at the terminal every day. Though there would be more people involved and services will definitely continue, the service would still be delayed.

Action (2) which is changing the new technologies to old and more familiar one Mould cost a lot of money, effort and time.

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It could also cause congestion at the terminal. But the plus factor is you do not need to train the staff anymore since they are already familiar of the machines and how they operate.

Action (3) is more feasible than the first 2 mentioned since they can still operate and still use the technology originally planned. Training the current workers and also fixing the faulty machines while operating cost money, time, and also some minor delay of services but if the plan is to solve the problem in the long run, this is the best solution. It is also helpful to orient the staff for them to have a clue about directions to different places and the sections of the terminal.

Action (4) is Just a supporting plan for action (3) since it is mentioned that one of the issues of the terminal 5 was that it was understaffed.


All the three types of control are necessary but among the three, concurrent control would be the most important type of control in this situation because it takes place while a work activity is in progress or is being done. Fundamentally in this kind of scale project, it is a moving operation or system. It must have a thorough check and balance and a time to time update in the system, in order to lessen problems from occurring. Immediate corrective action could be used in this kind of situation in order to avoid some damage to the consumer confidence and trust in the new terminal and arthritis Airways.

Baggage blunders british airways Case Study

Basic corrective actions like implementing regulations that would prevent actions such as passengers carrying their luggage to terminal and better communication between the terminal staff and customers must have been prioritize, so that some of the stress would be delayed from occurring. In this type of project, it is really prone to have some problems. It would be not realistic if ever all the elements would work Just perfectly on the first day and issues like the broken hand dryers are inevitable because it is an everyday occurrence.

From the last paragraph in the case, it is said that the British Airways did attempt to test the terminal but it would have been better and more effective if there was a training of terminal personnel that takes place for those who are responsible in operating the terminal or system. Any problems that are associated with air travel such as British Airways will bread quickly like fire by the media because it is unavoidable that media would take an interview from a one delayed customer where it informs the public that all passengers tiling out that day nave the same experience Witt him, that’s why bad news would spread quickly.

One example that implement a baggage transportation system is the Denver International Airport, this type of system should be not Implement because it would be costly if ever problems happen to occur and those repairs and modifications would be an additional cost for the company. We can conclude through the this case study that the Terminal 5 Baggage system allure was not merely caused by faulty facilities but also of being understaffed and untrained staff. It was revealed that the glitches was supposedly avoided if they followed the guidelines in testing the facility since they were testing late and less than recommended.

It is never good to push through an operation when the facility is not checked and tested in a certain recommended time. ‘It is better to use an state-of-art facilities that are more familiar and easy to understand by the terminal staff in order to avoid or lessen the problem that would possibly occur in the long run. Double checking through inspection and updates in the IT system must be applied from time to time because it is a major problem if ever single error or miscommunication occur.