Case study dabbawalas of mumbai
The service Is known as Dabbles of Iambi. A person who collects freshly cooked food In lunch boxes room the residences of mostly-suburban office workers, delivering it to their respective workplaces and returning the empty boxes back to the customer’s residence by using various modes of transport is known as Dabble.
Though the work sounds simple, it is actually a highly specializes trade that is over a century old and has become integral to Mamba’s culture.
The dabble originated when India was under British rule: many Indian people who worked in British companies disliked the British food served by the companies, so a service was set up to bring lunch to them in their workplace straight from their home. Nowadays, although Indian businessperson are the main customers for the dabbles, increasingly affluent families employ them Instead for lunch delivery to their school-aged children. The service provided usually consists of delivery of home-made food, or sometimes food ordered from a restaurant, but sometimes It can Include cooking.
The services are uninterrupted even on the days of extreme weather, such as Mamba’s characteristic monsoons. The local dabbles at the receiving and the sending ends are known to the customers personally, so that there is no question of lack of trust.
Also, they are well accustomed to the local areas they cater to, which allows them to access any destination with ease. Occasionally, people communicate between home and work by putting messages Inside the boxes. However, this was usually before the accessibility of telecommunications.
Everyone is a shareholder so no fear of boss and instant decisions are taken on the spot without any formalities. There is a mini government to guide ,help and sort differences.
Cooperation inside and competition outside. There are 2-3 Dabble groups in each segment. Dab collection is group-wise but transportation is shared with other roofs. Competition is only up to collection. Profit is shared equally within each group after deducting expenses. So it is known to be the world’s most democratic organization.
There are extra dabbles for fault tolerance.
For every 20 Dabble there is one extra Dabble – like cricket team . Extras still do the work and take more Jobs when someone is absent. Extras also get paid equally among the group. Without extras, services will affect in case of hardships and emergencies which would malign reputation.
They know the implication of failure. If food is not delivered on mime then customers will be angry and work will suffer. If vegetarian gets non-Vega Dab , then big problem. By knowing the implications of failure makes you more responsible and serious towards your work.
They do not transfer their employees very often.
5000 Dabbles remember the address of 2 lack customers by heart. Most have been serving for about 30 years plus on average. They fully know the needs of their customers so customers trust them. Strengths: Simplicity with innovative service Coordination, team spirit and time management. Low operation cost. Customer satisfaction.
Weaknesses : High Dependability on local trains. Low funds for the association Limited access to education. Caste-based.