Case Study Unilever Brazil
Today – among 400 brands in product categories such as foodstuffs, personal hygiene, and domestic products – the Milliner portfolio features household names such as Nor, Helmsman’s, Persia, Domestic, Maritime, and Pot Noodle. The new infrastructure had to be capable of providing users with the best technical capabilities available in the market, delivered within budget and to tight deadlines. To protect existing Investments, the solution also needed to Integrate with current technology used within the corporation.
It further needed to align with Milliner’s future vision of corporate development and take advantage of advances in convergent technology.
To help face this challenge, Milliner called on BIT. BIT has worked in collaboration with Milliner for many years, having been selected as its global communications outsourcing partner in 2002 through a seven-year agreement valued at IEEE million. In 2006 this agreement was extended for a further three years and now runs to 2012. Milliner’s relationship with BIT In Alan America Is an essential part of the global agreement between the two companies.
Business opportunity Imagine the following scenario: a major global company needs to move 2,500 employees Including a customer service team to a new office building, and It needs n Innovative data and voice communications Infrastructure up and running wealth four months. The choices it makes will affect operational efficiency and company performance in two of its most important Latin American markets.
This was the decision that Milliner had to take to implement its ‘New Home’ project in Brazil.
The company needed to move its employees to a new office complex in So Paulo, which required a completely new network and in-building infrastructure, developed from the ground up and delivered In a very short space of time. Bal solution The project was managed by BIT Latin America, and began with an in-depth study of requirements to collect, analyses and diagnose Milliner’s business issues and needs. Milliner had initially considered adopting technology other than IP-based because of investment restrictions and deployment schedules.
However, the BIT team identified issues with this approach, having taken into account the entire strategic scenario, not just this project in isolation.
The project required substantial coordination of external partner organizations involved in the different stages of the roll, with BIT as prime contractor fully expansible for the overall programmer and schedule. Alfred Gunter, Infrastructure Account Manager at Milliner Brazil comments: “BIT was fantastic in fulfilling our deadlines, which were extremely aggressive.
The team quickly understood the importance and urgency of the project, and they had a wonderful sense of partnership. They aligned all of the external providers, achieving a high level of efficiency making sure the project was a success. ” One of the main benefits to Milliner of converging its communications infrastructure is future proof flexibility. The solution enables Milliner to gradually adapt and evolve its network to provide support for future business requirements.
BIT completed the whole project – including solution design, deployment, and migration of users to the new office – in around 90 days. BIT also provided full training for users on the new IP telephony system and deployed several applications for Milliner. Alfred Gunter concludes: “Despite the extremely tight deadlines, the new offices opened with the entire linking network configured and the new IP telephony system up and running with 100 per cent user satisfaction. It simply could not have been better. The office is now one of 35 Milliner regional sites that use IP telephony services.
The second stage of the project is to extend services to around 700 users in Mexico. The company is also considering the adoption of Wi-If technology to give mobile access at its new offices, deploying additional resources for the call centers and extending the converged solution to serve other locations and countries in the region. Cent user satisfaction. It simply could not have been better. ” Alfred Gunter Infrastructure Account Manager Milliner Brazil
The BIT team undertook in-depth analysis of the available technologies, investment demands, specific deployment deadlines, and alignment with the convergence roadman, developed Jointly with Milliner.
From this BIT designed its recommended solution, ensuring that its proposal would be the best alternative for Milliner in both the long and the short term. The BIT team was flexible in its approach and fulfilled all Milliner cost targets, as well as commercial and technology requirements, continuously focusing on taking Milliner to the next level of technology convergence.
I en TLS apneas AT ten project took place In SAA Paulo, winner 1 120 users were to De moved into a new 14-floor commercial office building. BIT installed a Cisco-based IP telephony solution with Cisco IP telephones and access points for fax and other applications, such as an IP call management solution – an essential element to help reallocate network resources and control communication costs using the SST-provided MILS (multi-protocol label switching) WAN.
Results This innovative project was one of the first in the region to install a converged communication infrastructure in a complete office complex. The BIT solution combines several technologies from the BIT managed services portfolio, with the latest generation of convergence networks and a full IP telephony system to provide Milliner with one of the most advanced offices communication systems on the continent.
Main BIT products and services Today, Milliner benefits from being one of the first companies in Latin America to use a fully convergent communications infrastructure. BIT began a major expansion of its Latin America strategy in 2002, although it has been operating in the region for more than two decades. Today, BIT operates in 22 Latin American markets and has local teams in 10 countries, meeting global customers’ complex technology demands throughout the region.
BIT customers in Latin America include Milliner, Ellen, Agents, Fiat, and Reuters, offering a wide portfolio of solutions that include IT Migration and Transformation, Communications Network Management, Security, Mobility, IP Telephony and Voice Services, CRM, Applications, Governance and Continuity, Integration and Convergence Solutions.
The Regional Centre for Customer Network and Services Operations is located in So Paulo and offers specialized multi- inguinal support available 24*7 using convergence technologies to supply regional and global clients in Latin America or any part of the world.