Critical success factors

What constitutes the core product and augmented product of enchanted kingdom? How do the elements of the product Interact to provide customer satisfaction? * Enchanted kingdom was fully committed to providing their customers excellence In the standard and quality of service and facilities. The employees were trained to please their guest and look after their safety and protection within the theme park premises.

2. What are the peculiar challenges of service companies?

How do these challenges differ from customer-goods companies? One of the challenging problems faced by management during those early robust years was how to even out demand throughout the year. During the peak months and December),it usually took about 30-40 minutes for the visitor to wait for a major ride. This was often a big turn off for many first time visitors. During lean months the park had to continue incurring fixed overhead coast to serve a very thin crowd. 3.

What critical factor’s must be considered in planning a theme park? * Yes,because Critical success factors (CIFS) are core elements of a business’ operations that it views as most important to its long-term success. And its part of strategic development and corporate planning, companies often develop a list of factors that corresponds with their mission statement and primary objectives. 4. Describe the current customer of enchanted kingdom. How would enchanted kingdom effectively level out demand throughout the year boost its park attendance in the ear 2000? * Despite the improved performance In 1999, top management realize that the tougher day are coming.

The economy Is projected to remain sluggish In 2000.

Competition from other recreational establishment such malls, movie house, and splash Islands is expected to be tougher. To sustain the charm and viability of the park an annual condition of a new major rides and attraction Is required. However due to tight financing and weak demand, management had postponed the Dalton of new major rides and attraction In the past year. By Conjoiner kingdom? How do the elements of the product interact to provide customer customers excellence in the standard and quality of service and facilities.

The Unary,may,April and December),it usually took about 30-40 minutes for the visitor park? * Yes,because Critical success factors (CIFS) are core elements off business’ * Despite the improved performance in 1999, top management realize that the tougher day are coming. The economy is projected to remain sluggish in 2000. Park an annual condition of a new major rides and attraction is required. However due to tight financing and weak demand, management had postponed the addition of new major rides and attraction in the past year.