Film Analysis on Movie John Q

1. a.

Perception means understanding a situation, and having insight on it; individuals connecting to their environment. In negotiation you need to interpret what the other party says and means. (Lewicki, p139) b. In the movie John Q the main character John acts like he is a threat and the cops think he is going to kill the hostages if he does not get what he wants. The cops have a different perception of the type of man John is.

We Will Write a Custom Case Study Specifically
For You For Only $13.90/page!

order now

He won’t stop until his son gets the help he needs to survive. The public sees the situation as a man desperately trying to save his son any way he can and he is looked at as a hero.John’s son needs a heart transplant and he cannot get on the transplant list because Johns insurance does not cover that. The hospital will not help John, so he is left with nothing else to do. He will do anything; he will not let his son die because they didn’t have the money to save him.

The people that John holds hostage all realize what John is doing and that John doesn’t want to hurt them, he just wants to help his son. The police see John as a violent man holding hostages in the ER, while everyone else sees he is trying to save his son. (Lewicki, p139) 4. . There are five examples of what is communicated throughout the negotiation process. One way to communicate during the process is to know the offers, counter offers, and motives.

The offers can change and the parties must both face different factors in the negotiation. Another way to communicate during a negotiation is sharing information with the other party influences the process and there becomes alternatives. Certain things will influence the process creating different outcomes. Information about outcomes can be communicated throughout the negotiation.Negotiators should evaluate their own success before learning about the other party’s evaluations of the outcome. The fourth way to communicate during a negotiation is social accounts.

Negotiators use this to communicate and explain information to the other party. There are three types of explanations that are important; explanations of mitigating circumstances means they had no choice, explanations of exonerating circumstances means the negotiator explains the situation out of positive motives, lastly reframing the explanation is by changing the context of the outcome.The fifth example of communicating throughout the negotiation is communicating about the process. The negotiator needs to communicate how the process is going and what needs to be improved in the situation. (Lewicki, p177-179) b. Johns son needed a heart and he was willing to do anything to save his son.

His motives are good when he takes a group of hostages and has a gun saying he will kill everyone if his son is not helped. The police put John’s son on the transplant list when they find out why John is holding up the ER. John will not give up until his son is saved.He will not leave, until his son gets a new heart. The police and the world learned why John was doing what he did, John had no prior records, and he is just trying to save his son.

The negotiator for the situation has been doing this for years; he knows what he is doing. John had no choice, there was hostages that needed to be let go to get the proper care and he let a few of them go. He had no choice on holding people hostage in the ER; he was going to save his boy. Putting his son on the transplant list changed the outcome of the situation.After John is shot by a cop inside, he brings the police officer tied up outside, and says he is not burying my son, his son will bury him.

His son needed a heart transplant and john would not stop until that happened. John had no choice; he was going to save his son. To improve the situation John was going to die to give his son his heart, when they found a donor. Under the circumstances that his son did not find a donor, John decided he would save his son himself. The hospital improved the situation by finding a donor for John’s son.

5. a. here is three types of body language and nonverbal communication, eye contact, body positioning, and encouragement. Making eye contact is extremely important. Making eye contact in a conversation shows the other person that you are listening and you are interested in what is being said. Not making any eye contact makes the other person think you have no interest.

Adjusting body positions are important because sitting straight up shows you care, when you slouch during an important conversation you are communicating you don’t care. Facing the person sitting straight up shows you respect them and what is being said.Nonverbally encouraging or discouraging what others say can be demonstrated in a conversation by using hand gestures and facial movement. Actively nodding and showing you are interested without talking are nonverbal ways of communication. (Lewicki, p 184-185) b. John makes eye contact with his hostages and waves a gun around to show everyone how serious the situation is.

His eyes are dark, he just wants to save his son, he finds his sons doctor and they make eye contact and walk away. The police outside stand tall paying close attention to the situation. When they talk with John they stand tall and listen attentively.John gets to speak to his son and wife on the phone, John tries to stay strong, but he breaks down, he is looking straight down at the floor and crying telling his son and wife everything is going to be fine, when he realizes he is running out of time. He tries to cheer his son up, and you can see in John’s eyes he is torn apart on what to do, his body showed it all. John didn’t know what to do when he found out his son had little time left.

He didn’t care if it was taking his own life. He told the doctor he had hostage that he was taking his own life, and that the doctor would perform the surgery and put his heart in his son.You could see it in his eyes he was serious and nobody could change his mind. 6. a.

There are three different forms of listening, passive listening, acknowledgment, and active listening. Passive listening is receiving a message while providing no feedback to the sender. Acknowledgment is more active than passive listening, showing the sender you understand by body movement and or eye contact. Active listening is when the receiver restates the sender’s message in their own words. b.

In the beginning of the movie everybody heard what John needed but they didn’t want to respond to the situation.They were passively listening to John’s desperate cry for help to save his son. The police acknowledged the situation in the beginning not sure what John was capable of. Finally the people and police were actively listening to John; he would not let his son die. They heard what he wanted and eventually put his son on the transplant list. Works Cited Lewicki, Roy J.

, Bruce Barry, and David M. Saunders. Negotiation. Boston: McGraw-Hill/Irwin, 2010. Print.

John Q. Dir. Nick Cassavetes. Perf. Denzel Washington, Robert Duvall, Anna Heche, James Woodes, Ray Liotta, & Eddie Griffin. 2002.