Miscount Chamber of Commerce (MASC..) Is a non-profit organization created out of the need for legislature that directly addressed transportation access, an issue that was affecting the business and economic development. As time progressed and the business grew, the executive board acknowledged the need to migrate to computer technology to use information at their disposal efficiently. The goal of this case study is to analyze and list the changes that occurred as a result of MASC.. Acquiring new systems for handling business operations. Background
After a thorough analysis Mac’s computer systems were found to be lacking proper integration and documentation, had very little maintenance and support and were not YAK compatible at the time of the evaluation. To help grow revenue at a rapid rate and to reduce staff and programs Leon Leister was hired in December 2000. Leister brought 12 years of marketing and sales management experience working with American Brands. He believed that working with MASC.. Would have afforded him the opportunity to make a bigger deference than he would have been able to make tit his former employers.
HIS vision, along with the newly hired computer programmer Simon Kopecks, was to Incorporate a computer system that enabled the organization to run its principal functions more efficiently. Len Leister was a strong advocate for the organization purchasing a new system called UNITARY. Although this may have been a smart business decision, employees were disillusioned as they felt that they should have been consulted when decisions of that magnitude needed to be made.
Simon Kopecks, who never received the promotion that he felt was Ritter, also voiced his concerns about the fact that access to data was too easily accessible. Eventually, Lassitude’s demonstration of the new UNITARY system was persuasive and powerful enough to convince the MASC.. To purchase the system. The purchase of the new system, which in itself was fraught with delays, brought on some new challenges. The implementation of the project was late with staff and users raising concerns. However, It was deployed and Leister was adamant that two days of trailing was required by all employees to understand this new system.
Initial sections were that this system was not as user-friendly or efficient however Leister allayed these concerns stating that the system as a new one and as such would require employees spend some time getting comfortable and familiar with this system. One of the requirements of the UNITARY is that older data had to be altered and or converted to a new system for effective application. This process was not without Its accidentally erasing crucial data. Jeff Hedges, in charge of computer operations, rarely followed up on system purchases and uses as he was preoccupied with other acts of the organization.
All these problems led to an uncertainty as to whether the organization would have been able to face the upcoming YAK changes. Discussion With all the changes that MASC.. Was facing, the need to list problems and solutions was imperative as we can see here: 0 Lack of required skills of the computer department personnel: o Problem: Simon Kvetch had very little experience was disappointed with the fact that he did not get the promotion that he felt he deserved. He was also unable to acclimate to the new system in a timely manner due to his lack of IT experience.
Solution: Experienced personnel are essential to any system changes within an organization. 0 Appropriate delegation of work: o Problem: Jeff Hedges was unable to give the new system the attention that it warranted as he also had other responsibilities. In the case of Leon Leister, he was put in charge of computer operations although he was not the employee responsible heading computer operations. O Solution: Personnel with IT knowledge should head the computer operations department and in a situation where the company is transitioning, should be their primary focus.
Supporting applications and software: o Problem: UNITARY was unable to provide adequate data conversion support. O Solution: It is imperative that when an organization is the moving to a new computer system they select one that provides adequate reliable support. Compatibility Consistency of data: o Problem: Separate databases run on one system. O Solution: Integrated database should be utilized to allow for more efficient data entry. 0 Lost data: o Problem: Old information lost in previous backups due to lack of proper implementation.
Solution: Proper documentation of software so that backups are not corrupted. 0 YAK compatibility: o Problem: System incompatible with Yak o Solution: Systems should be updated in a timely manner so that compatibility is not an issue. Based on these problem and solution sets MASC.. Should implement the following: conversion; The board and management of the organization should be actively involved in the implementation of any new systems; Request adequate support from UNITARY along with proper documentation for the new system. Ensure the organization has an efficient backup system in place An outside consultant should be hired to help make the system YAK compatible in a timely manner. Reviewed and made more concise. Conclusion MASC.. Relies heavily on data that is accumulated within their computer systems. In this instance, they were found to be negligent in protecting and securing their most important assets thus almost claiming bankruptcy in the process. MASC.. Should have had a strategic plan for implementation of a new system to achieve a seamless transition with very little loss to the business.