Study CareGroup

Problem Statement: Caregiver had cut capital budget expenditures, It causes the collapse In network: The proprietary network at Caregiver was poor In design Caregiver lacked a standardized operational flow Little control and IT governance on common users to access or make changes to the network configuration Ineffective and not organized disaster recovery procedures and backup process Too heavily depended on a single employee By 2002, the issue of decentralization of the systems of the hospitals had been address through the creations of a common system for all hospital.

On November 13, a researcher left new untested software running in the network causing it to collapse.

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Ineffective management of customer centric requests Solution 1 . Do not hesitate to bring in the experts to make sure your network is configured properly. Caregiver signed a $300,000 per year agreement for onsite support 2 engineers remained onsite permanently 2. Do not let any one individual in your IT group become the sole point of failure. Have few or several IT experts to deal with the issue, a single opinion may not always be the best or right option.

. Keep your working knowledge current. Everyone would interfere with the local IT network in one way or another, therefore the IT group has to remain vigilant and ensure changes, whether how minor is It, Is racked. 4. Beware of users armed with Just enough knowledge to be dangerous.

Everyone would experiment with the local network in one way or another, always not the changes and be vigilant over It 5. Institute rigorous network change control. Ensure that the systems are kept up to date 6. Adapt to externalities.

The network had evolved out-of-spec due to mergers, reorganizations and other external activities and events. This led to the IT staff carefully examine changes In the events that could Impact the existing IT functionality.

7. There are Limits to customer centric responsiveness. Caregiver no longer Is willing to do fulfill all the demands of the customers. 8. Have backup procedures in which you can have confidence.

Caregiver was able to run the hospital on paper systems because of YAK preparedness.

It Is crucial to ensure Tanat ten system wall continue to Tunnel In an event of another network shortage. 9. Component redundancy is not enough; you need alternative access methods. Instead of depending on a backup system, a whole completely different method for communication could be used.

10. Life-cycle-manage your network components. Replace networking equipment regularly (every 4 years) to ensure that no component s obsolete and is able to cause disruptions in the network due to aged firmware.

Conclusion Company should fix the problems immediately when they found it. Company have to hire enough employee who are suitable the position and training they very well. Technology changes fast, if the company doesn’t refresh their information, then it will cause some problems.

Adapt to the environment. Recommend Keep updating information. Complete employees training. Human costs and operating costs cannot be saved Control the budget appropriately. Establish the completely of IT systems.