Susan Munro Case Evaluation

This report holds several alternative solutions that can solve her problem. According to me the best possible solution for her is switching towards a new dry cleaner and experiences their quality of work. In the end if she is not satisfied she has always an option of going back to the old dry cleaning store as they are more convenient. Choosing new dry cleaner holds more weightage because of the fact that they are new in town to attain loyal customer they will invest on good customer care services, modernized technologies, and offering discount coupons.

The only issues that could occur are bad customer service; quality is not good or high prices. Susan should now do some research on this new dry cleaner or experience it first hand by up her clothes.

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If dissatisfied, she always has the option of going back to her old leaners.The consumer pays you something, and you promise to provide a product or a service. There are pledges of quality and quickness. Customer service involves living up to your word on these matters, but it really gets to shine when something goes wrong.

Suppose you have been on the receiving end of lousy customer service a time or two.

You’ve come to a company with questions only to be told by some sterile voice to press this or click that until you arrive full circle to your starting place with no help at all. Or, worse, you’ve reached some bored CSR (Customer Service Representative) ho calls you by name but delivers only the infamous phrase, “I am sorry, but there is nothing I can do. ” This case holds the perfect situation to deal with.