Company: XcelleNetCustomer: HerculesSubmitted by: MCC InternationalDate: July 2000There is an increasing need for remote workers in the field to have efficient, instant access to corporate information resources and applications – their laptops are their mobile offices. In the complex world of water treatment, customers looking to make their operations more environmentally friendly, as well as […]
Company: ProtekCustomer: Meteor Mobile CommunicationSubmitted by: ProtekDate: October 2002Meteor Mobile Communication is the third GSM license holder in Ireland that launched its services in February 2001. Meteor has a strong commitment to Ireland, and to affordable, accessible mobile services for a new generation of Irish customers. Meteor has world-class capabilities in system design, implementation and […]
Company: Ipswitch Inc.Customer: Air Traffic ControlSubmitted by: MCC InternationalDate: July 1999(GERMANY) German Air Traffic Control has introduced a new communication procedure for its air traffic controllers: the “digital intercom”. This project makes great demands on the reliability of the WAN and LAN connections which have been set up for the purpose, and requires backup connections, […]
Company: Point to PointCustomer: VodafoneSubmitted by: Eclat MarketingPoint to Point, a Gold-level Citrix partner, has been working closely with Vodafone for the past four years and were asked to provide a specific solution for deploying Gemini throughout the UK. Point to Point were involved in the original design and installation of the mission-critical Citrix application […]
Company: Princeton ConsultingCustomer: DRSSubmitted by: Princeton ConsultingDate: August 2002When leading Nordic call centre services provider DRS decided to seek a workforce management system to optimise staff resources and provide working flexibility via the Web, they called in the specialists. Quality and efficiency are the driving forces behind the success of every call centre. But when […]
Company: MistralCustomer: Cable RadioSubmitted by: Nelson Bostock CommunicationsDate: Summer 2000From breakfast banter to broadband – taking the airwaves online Cable Radio has bumped up its ratings and benefited hugely from its ongoing relationship with Mistral Internet, the business-focused ISP which has enabled the radio station to support high-speed connectivity with ADSL. Cable Radio, a small […]
Company: VerastreamCustomer: AT&TSubmitted by: Grant Butler CoomberDate: July 2001Communications giant AT&T used Verastream Host Integrator to expedite billing, inquiry, and service calls from the hundreds of thousands of AT&T customers who have toll-free numbers. One of AT&T’s 1,100 customer service representatives could take as long as a quarter-hour or more to retrieve the appropriate information […]
Company: Scala Business SolutionsCustomer: Memorex TelexSubmitted by: Catalyst PRDelivering business-critical IT solutions across Western Europe means keeping abreast of fast-changing technologies and providing customer service with speed and accuracy. Corporate communications experts, Memorex Telex, has evolved rapidly in recent years, but has maintained a reputation for being at the forefront of the IT solutions industry, […]
Company: AnacompCustomer: Eastern EnergySubmitted by: Byline GroupEastern Energy (a TXU company) is now giving its customers a faster, more efficient and cost effective response to their telephone enquiries, 24 hours a day, following Anacomp’s completion of the first phase of a project to modernise its customer records and billing information system. This has replaced the […]
Company: SabaCustomer: TXU EuropeSubmitted by: Grant Butler CoomberTXU Europe is the European arm of Texas Utilities (TXU), one of the world’s top ten energy service companies with assets of $40 billion and over nine million customers. The European subsidiary is one of the leading integrated energy companies on the continent, owning Eastern Electricity and Eastern […]
Company: StaffwareCustomer: EricssonSubmitted by: Spreckley Partners LtdThere are few constants in today’s fast changing business environment but there is one that is guaranteed and that is change itself.The telecommunications sector is one of the fastest moving markets in the world today. Change has become a constant. Competition, convergence, and increased market liberalisation are just a […]
Company: SoftlabCustomer: diAxSubmitted by: Portfolio CommunicationsDate: August 2000(SWITZERLAND) A good functioning Call Centre is a company’s business card and is of prime importance for successful customer relationships. One of Europe’s most pioneering solutions has been put into operation by the successful Swiss telecommunications provider, diAx, in co-operation with Softlab. The multi-site Call Centre links several […]
Company: ETICustomer: Anglican WaterSubmitted by: Oast CommunicationsAnglian Water Services, one of Britain’s largest water and environmental companies, had just six months to migrate twenty data sources and build a dozen interfaces to connect existing applications to a new SAP R/3 financial and stock management system. With Year 2000 projects placing a hefty premium on Cobol […]
Company: MicrosoftCustomer: ntlSubmitted by: Shandwickntl is the UK and Ireland’s leading cable TV, telephone and internet company and a world leader in the development of digital broadcast systems and networks. As technologies converge, ntl is leading the way into a new era of integrated communications and provides more products and services than any other communications […]
Company: GordanoCustomer: Taylor and FrancisSubmitted by: two one communicationsDate: July 2002This case study looks at a multi-site UK company and its implementation and use of mail server software and complementary messaging products. It demonstrates how large companies with complex IT systems can purchase and install mission-critical software in order to reduce costs. Background Academic publishing […]
Company: Tenon TechnologyCustomer: The Imaging StoreSubmitted by: The itpr PartnershipDate: August 2001Successful e-commerce demands high quality products at the right price, delivered to customers when promised, backed up with excellent on line service. The Imaging Store, the UK’s first dedicated web service that provides businesses with access to digital imaging products, has invested in Microsoft […]
Company: Silverline TechnologiesCustomer: MightyWordsSubmitted by: Silverline TechnologiesDate: Summer 2001(USA) MightyWords is the Internet’s premier seller and distributor of mid-length, must-have, need-to-know digital content in the business and technical categories. The company has created The Mighty Network by enabling distribution partners to seamlessly offer their own collections of MightyWords titles from their websites, effectively helping them […]
Company: OSICustomer: SwisscomSubmitted by: Mmd Marketing Communications LimitedToday’s deregulated European telecoms environment means incumbent operators are continuously battling with a host of new entrants to retain and grow their share of the market. This challenge is made greater by the fact that most traditional operators rely on a variety of legacy systems developed or acquired […]
Company: NTLCustomer: Texas Utilities – EuropeSubmitted by: Nelson BostockDate: August 2002Texas Utilities – Europe (TXU) is the UK’s largest supplier of electricity and gas to domestic customers. It is also one of the country’s main energy retailers and traders. Deregulation of the market in the 1990s brought many benefits to customers, including a much wider […]
Company: TranmitCustomer: Mirror GroupSubmitted by: BylineMirror Group Newspapers has replaced a paper-based purchasing system with a Notes-based workflow application from Tranmit that saves money, improves relations with suppliers and eliminates time wasted by staff in tracking down missing paperwork.Before the new system went in, purchasing was out of control. Staff would pick up the phone […]
Company: ActiveIntranetCustomer: CrodaSubmitted by: ActiveIntranet The Client Croda International plc is a worldwide leader in the supply of speciality chemicals based on naturally occuring raw materials to the personal care, household, pharmaceutical and nutritional markets. Based in the UK, Croda now operates in over 30 countries and employs some 2400 employees in offices and plants […]
Company: SopheonCustomer: FT.comSubmitted by: Roger Staton AssocsSopheon’s expertise in content management technology played a part in building FT.com into the world’s leading global business portal. For many business people throughout the world, the Financial Times is an indispensable source of global business news and information. As a growing number of people turn to the Internet […]
Company: MicrosoftCustomer: PharmexxSubmitted by: ShandwickPharmexx Sales and Marketing Intelligence GmbH, a service provider to the pharmaceuticals industry, is providing its customers’ field sales forces with mobile access to information using Hewlett-Packard® Jornada 820e Windows Powered Handheld PC Pros. The mobile devices provide online access to centralised data on a web server running F. O.R.C.E., an […]
Company: AdobeCustomer: Am BratachSubmitted by: MCC InternationalDate: October 1999Am Bratach, a small but award winning regional magazine has successfully streamlined its production processes by implementing digital workflow, despite the publication’s limited resources. Adobe’s products play a fundamental role in the magazine’s new production processes. From gathering news and artwork from many contributors using diverse systems, […]
Company: Onyx SoftwareCustomer: Colgate Oral Pharmaceuticals UKSubmitted by: Herald CommunicationsOnyx Software and Interliant enable Colgate to give its customers a complete check-up. Summary When the UK division of Colgate Oral Pharmaceuticals (COP) needed an enterprise-wide customer relationship management (CRM) solution quickly, it turned to Onyx Software and Interliant to link field sales and telesales, as […]
Company: SAPCustomer: Glaxo WellcomeSubmitted by: HarvardGlaxo Wellcome (GW) has 52 manufacturing sites, local operating companies in more than 70 countries marketing products to 139 global markets, over 18,800 different pack presentations and thousands of suppliers. Keeping track of production, let alone its supply chain, in every location, in a way that enables GW to meet […]
Company: StayinFrontCustomer: Organon Laboratories LtdSubmitted by: MCC InternationalDate: May 2003Organon Laboratories Limited competes in the £10 billion UK pharmaceuticals sector alongside over 250 rival companies. In order to compete effectively, Organon has transformed the way its field sales operation conducts its business, using a Customer Relationship Management system based on Visual Elk from vendor StayinFront, […]
Company: FourFrontCustomer: Butler And TannerSubmitted by: MCC InternationalDate: August 2000New York, Paris, Munich, Frome – everyone’s talking about Butler ; Tanner. Based in Frome, Somerset, Butler ; Tanner Limited has been manufacturing high quality books for over one hundred and fifty years. If you have ever you have picked up one of those glossy hard […]
Company: PH EnergyCustomer: MapInfoSubmitted by: YOYOAnalysts and commercial negotiators in the complex European gas market now have the perfect planning and analysis tool for calculating tariff and assessing routes, with a new Gas Infrastructure Model developed by PH Energy on MapInfo data visualisation and mapping technology. Background: Assessing routes and calculating pipeline tariffs in the […]
Company: The Original Software GroupCustomer: Castrol (UK)Submitted by: The Original Software GroupDate: September 2001″When first given a demo of TestBench400Ô in 1998 I was told that over time the product would just get better and better and that testing would become more and more comprehensive. Usually claims made during the sales process are taken with […]
