Case Study

Company: XcelleNetCustomer: Ann SummersSubmitted by: MCC InternationalDate: June 2000High street competition for the shopper’s attention is more intense than ever. Any fast growing retailer must be able to make fast, proactive decisions on all fronts, from special offers and stock control to store planning, staff management and location. And they need to base those decisions […]

Company: Lexmark InternationalCustomer: WoolworthsSubmitted by: Buffalo Communications LtdThe Woolworths name is internationally associated with quality, value and choice. Woolworths can be relied on to provide the best value, whether customers are browsing for CDs, tools or kitchenware. Seven million shoppers in the UK alone buy at the company’s 783 stores each week, impressed by the […]

Company: NSBCustomer: Whittard Of ChelseaSubmitted by: MCC InternationalDate: April 2000Whittard of Chelsea has saved time and money, improved stock control and customer service, in its first nine months of using NSB’s front and back office EPoS software.The use of automated retail technology has not only delivered substantial business benefits but also freed up Whittard’s sales […]

Company: AdobeCustomer: XVSubmitted by: MCC InternationalDate: September 1999When your business deals in environmentally-friendly products and runs the catalogue for the Friends of the Earth campaigning charity, it makes sense to practice what you preach and eliminate as much waste in your operations as is feasible. The move is all the more appropriate if it saves […]

Company: NSBCustomer: VodafoneSubmitted by: MCC InternationalDate: April 2000The mobile communications explosion continues unabated. Since the end of 1998, the advent of Pay As You Talk tariffs has sent phone sales through the roof. And on the high street, competition among retailers to provide the most comprehensive range of products and services is intense.With 250 stores […]

Company: FourFrontCustomer: Mary KaySubmitted by: MCC InternationalDate: January 1999The cosmetics industry is not one that you would automatically associate with the information technology market. However, with today’s complex business requirements it has become an integral part of the daily operations within this sector. Mary Kay Cosmetics is a prime example of how IT has revolutionised […]

Company: NSBCustomer: Phase EightSubmitted by: MCC InternationalDate: April 2000With the Internet, e-commerce and the EURO threatening to change the nature of shopping, retailers are facing up to an increasingly demanding and uncertain trading environment. In these changing times, a vision of what to do and where to go is vitally important. Mark Dawson, Head of […]

Company: NSBCustomer: New LookSubmitted by: MCC InternationalDate: April 1999The new millennium is no longer a shadow on the distant horizon. It’s bearing down on us at a rate of knots and few business sectors are feeling the heat quite like the retail industry. As we approach the turn of another century, competition for customers on […]

Company: Boldon JamesCustomer: UK MoDSubmitted by: MCC InternationalDate: October 2002Providing a secure environment in which to exchange details of the most classified nature is no small task. Neither is handling the 120,000 email accounts that need to exist in this secure space, nor the management of the 130,000 desktops across UK MoD. This task is […]

Company: RTCCustomer: HalfordsSubmitted by: MCC InternationalDate: February 2000If you were to ask any shopkeeper what are the most important functions within their business you can bet that one of the priorities will be how cash transactions are handled. If you are running a whole chain of shops or stores this issue becomes even more important. […]

Company: eGainCustomer: HMVSubmitted by: MCC InternationalDate: May 2000HMV UK is one of the country’s leading music, video and games retailers. In October 1999, it further strengthened its online presence with an enhanced web site that carries more than 250,000 products and receives over 700 customer enquiry emails every day. It expects to continue to expand […]

Company: BrandCustomer: Surrey PoliceSubmitted by: Brand CommunicationsDate: Summer 2001During 1999/2000 Surrey Police embarked on an initiative of enhancing the mobile technology available to their patrol officers out in the field. Surrey Police consists of over 2000 officers’ and covers the administrative county serving over one million residents. Surrey Police were keen to implement Mobile Computing […]

Company: NTLCustomer: Scottish Criminal Records OfficeSubmitted by: Nelson BostockDate: August 2002The Scottish Criminal Record Office (SCRO) provides criminal history information to the eight Scottish Police Forces and other judicial departments in Scotland. Recent legislation extended the right of public access to these records, which had a major impact on SCRO.Stevie Doogan, SCRO Communications and Operations […]

Company: ProtekCustomer: UK Defence ForcesSubmitted by: ProtekDate: October 2002Protek and BAE SYSTEMS have embarked upon a long-term collaboration to develop a modern secure messaging service that will deliver highly sensitive command orders to and from the UK defence forces. There is no other environment where the deployment of ultra-secure messaging technology is as imperative as […]

Company: PumatechCustomer: Dorset Probation AreaSubmitted by: KaizoDate: July 2001Helping offenders stay out of trouble is the responsibility of the National Probation Service for England and Wales. Using Pumatech’s Satellite Forms software, the Dorset Probation Area has implemented a new handheld-based questionnaire. Designed for probation officers to assess offenders’ basic skills, the application is fast, accurate […]

Company: Software AGCustomer: Aylesbury District CouncilSubmitted by: MCC InternationalDate: June 2001Aylesbury Vale District Council (AVDC), founded in 1973, employs 750 staff and serves 160,000 residents across a predominantly rural area. It is in the top ten of UK councils for customer satisfaction.The Council had four main buildings in Aylesbury, where different services were administered. This […]

Company: InterBiz Financial GroupCustomer: NBHASubmitted by: Spreckley Partners LtdThe North British Housing Association (NBHA) is one of the country’s leading housing associations, with 1,200 employees managing over 44,600 homes from Northumberland to the Isle of Wight. NBHA is a major developer of new homes for people in need of housing with over 4,200 currently in […]

Company: Software AGCustomer: Welland GroupSubmitted by: MCC InternationalDate: April 2002 The mission: The Welland Partnership needed to create a community portal to provide its five councils’ services and information to 350,000 local residents, spread across four counties. The solution: The Welland Partnership was impressed by Software AG’s understanding of the business problem, its innovative XML […]

Company: JacadaCustomer: HMLRSubmitted by: Berkeley PRLand Registry Direct (LRD) is providing a rapid, secure and easy to use online service for property professionals in England and Wales using web browser-based technology.Launched in June 2000, LRD is a development of Her Majesty’s Land Registry (HMLR)’s Direct Access Service that has been made possible by Jacada® for […]

Company: ComshareCustomer: Brisbane City Council(AUSTRALIA) Brisbane City Council (BCC) is the largest local government organisation in Australia with an annual budget exceeding $AUD 1.3 billion. To ensure strong fiscal and financial management for current and future community needs, BCC has implemented a Web-based management planning and control (MPC) system on Oracle with Comshare and its […]

Company: APD BlueLightCustomer: Lancashire ConstabularySubmitted by: Lynx Technology LtdFor the police, the ability to communicate quickly and effectively during a major incident is vital. At critical times, it can even make the difference between life and death. This was highlighted in the late eighties, when a terrible series of disasters, such as the Clapham Junction […]

Company: Sunrise SoftwareCustomer: BCCSubmitted by: LEWISBirmingham City Council is one of the largest metropolitan councils in Britain, employing 43,000 staff who serve in excess of one million residents. Approximately 2,500 staff are linked together over local and wide area networks across 100 local locations, accessing a plethora of IT platforms spanning mainframes, client/server and desktop […]

Company: AutodeskCustomer: Telescope TechnologiesSubmitted by: The WhiteOaks ConsultancyWhat does La Palma in the Canaries have in common with Merseyside? The answer is – telescopes! For La Palma is the home of the international Roque de los Muchachos observatory site, the location for The Liverpool Telescope, the first telescope designed, manufactured and assembled by Telescope Technologies […]

Company: NeopostCustomer: BFPOSubmitted by: Strategic Alliance InternationalThe British Forces Post Office (BFPO) is a worldwide organisation which is part of the Ministry of Defence (MoD). The BFPO provides support to the three services – the Navy, the Army and the Royal Air Force (RAF). It has been set up to ensure that all members of […]

Company: LINQCustomer: City of GothenbergSubmitted by: jd marketingThe City of Gothenberg in Sweden can report both productivity and process improvements through their partnership with LINQ. With 35,000 employees, an annual budget of £3 billion and 35 companies to run in addition to providing key local services, the City of Gothenberg now delivers greater efficiency to […]

Company: OpenConnectCustomer: TMBCSubmitted by: BluegrassTrafford Metropolitan Borough Council is situated in an area of great diversity and contrasts, is home to 220,000 people and brings together a vibrant mix of inner-city, leafy suburban and rural communities. Trafford is also home to Manchester United, the world-famous football club which has its stadium at Old Trafford, while […]

Company: NCDCustomer: LFCDASubmitted by: Berkeley PR InternationalMany of us do not think about the technological infrastructure behind a fire station when we make an emergency call. But like many businesses today, fire brigades all over the country are constantly upgrading their Information Technology (IT) systems to keep up with technology developments.With 120 IT sites and […]

Company: StaffwareCustomer: Kelda GroupSubmitted by: Spreckley Partners LtdLoop Customer Management Ltd is a Kelda Group subsidiary, which delivers customer services to Kelda’s 4. 5 million customers in Yorkshire and the USA, as well as to other clients.Kelda Group has been assessed by the water industry regulator, OFWAT, as the best provider of customer services. At […]

Company: RamesysCustomer: Cornwall County CouncilSubmitted by: Decipher PR LtdThe Design and Maintenance Consultancy of Cornwall County Council (CCC) offers local government civil engineering, architecture, project management and support services. It provides a resource for the management, maintenance, and development of all the County Council’s property and estates.In addition to providing services within the County Council […]