Front Street Hospital Case Study

These gaps In health Insurance undoubtedly Increase healthcare costs, discourage the use of preventative care, and negatively impact the lives and health of the American people. One way to combat this issue is for hospitals and providers to offer charity care to those who qualify and are in need.

Non-profit hospitals are organized to serve a charitable purpose to meet the needs of the immunity and serve indigent patients that would otherwise go without care due to lack of insurance.

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In return, these organizations receive tax exempt status on all of their earnings. However, some hospitals have fallen short In terms of fulfilling their obligations to the community and the patients in need. The revenue function of healthcare organizations Is extremely complex.

Part of this Issue can be attributed to the different sources of revenue payers: self-pay, Medicare, Medical, commercial insurance, and managed care contract payers. Health economist Gerard Anderson notes that “uninsured patients and those who ay with their own funds are charged 2. 5 times more for hospital care than those covered by health insurance and more than 3 times the allowable amount paid by Medicare” (Anderson, 2007).

Front Street Hospital has most certainly contributed to those staggering fugues researched by Anderson.

For example, Jane Adams, a young uninsured patient spent two days at Front Street for an appendectomy procedure. An insured patient undergoing the same procedure would have been expected to pay close to $2500 after Medicare and Medicaid reimbursements to the hospital. Instead, Adams was left with a $19,000 bill for the appendectomy. Like all other uninsured patients, Adams didn’t benefit from discounted rates. To add Insult to Injury, Front Street Is known for Its Intimidating collection tactics against patients who are unable to finance their care.

Similarly there is Lori Duff, an uninsured Ohio resident who was her hospital bill, she was threatened with a 25% wage garnishment and continuously harassed by Mount Carmela Health System. Being a part of the uninsured population I empathic with self-pay and uninsured patients. Many people delay treatment to avoid outrageous bills and the financial burdens associated with them. So, I completely disagree with the billing and collection policies of non-profit hospitals related to the uninsured. The uninsured patients are the ones who need discounted services most.

It creates a catch 22 situation when choosing to seek care. Avoiding care will only deteriorate an individual’s health, while seeking care creates financial problems. I don’t believe that hospitals should not try to collect on past due bills; however they should go about it in a different way than Front Street has. The Fair Debt Collection Practices Act grants creditors the ability to seek to collect on outstanding bet in a number of ways (FTC, 2014). Hospitals are known for providing a substantial amount of uncompensated care and it is their Job to reduce these types of liabilities.

Therefore, Front Street was not unethical in their efforts to collect debt through communications with the patients. I disagree with how far they have chosen to go to collect on bad debt and believe that there are different methods that could have been used. If I could act as the ultimate authority in this situation I would create a stringent law that requires hospitals to fairly set prices for uninsured patients, monitor implicate, and add penalties for those who disregard the law. Thankfully the new healthcare reform has addressed the issue related to hospitals and their obligation to provide charity care.

Under the new rules nonprofit hospitals are required to comply with the following four provisions (Gold, 2012): 1 .

Prohibited from charging uninsured low-income patients higher rates than the lowest amounts billed to individuals with insurance. 2. Required to have a clearly written financial assistance policy describing who is eligible for free or reduced cost care. The policy must be ideal publicized in the community served by the hospital. 3. Prohibited from enforcing “extraordinary collections actions” against patients before determining whether the patient qualifies for financial assistance.

. Required to conduct assessments on the health needs of the community they serve and implement a strategy to meet those needs. One thing that I would focus on due to my experience is closely monitoring how well hospitals implement their financial assistance policies. A few years ago I was denied assistance for an emergency room visit and without being given any explanation as to why. Based on my understanding of the policy, I qualified for assistance, however, my bill was never reduced and it eventually went to collections.

I would also reevaluate the needs of the community and see how the organization can meet those needs.

It is important to educate the community on the organization’s obligations to the patients and community, patient responsibilities, and ways to utilize available resources. Many patients don’t know about the financial assistance policies that hospitals have. This creates a huge disconnect between the patient and the hospital or providers treating the patient. References Anderson , G. (2007).

Hospitals charge uninsured and “self-pay’ patients more than releases/2007/Anderson-hospital-charges. HTML Federal Trade Commission (FTC) (n. D. ). Fair Debt Collection Practice Act.

Retrieved on August 5, 2014 from http:// www. FTC. Gob/enforcement/rules/relegating-regulatory-reform-proceedings/fair-debt- collection-practices-act-text Expenses, L. (2010). Cases in healthcare finance. (4 De.

, up. 239-241). Health Administration Press. Gold, J. (2012, April).

Nonprofit hospitals faulted for stinginess with charity care. Retrieved from http://www. NP. Org/blobs/ lath/2012/04/27/1 51 537743/nonprofit-hospitals-faulted-for-stinginess-with-charity- care Kaiser Family Foundation. 2013, October).

The uninsured: A primer – key facts about health insurance on the eve of coverage expansions. Retrieved from http:// kef. Org/uninsured/report/the-uninsured-a-primer-key-facts-about-health-insurance- on-the-eve-of-coverage-expansions/ Case Study: Front Street Hospital, Week 6 Learning Outcomes: advocate courses of action regarding finance-related ethical issues in health services organizations. Score Below Expectations 0-10 Approaches Expectations 11 Meets Expectations 2-13 1 .

Evaluation of billing and collection policies of not-for-profit hospitals related to the uninsured Evaluation of billing and collection policies is insufficient. Evaluation of billing and collection policies is sufficient.

Evaluation of billing and collection policies is comprehensives. 2. Discussion of ethical issues Discussion of ethical issues is sufficient. Discussion of ethical issues is comprehensive. 3. Decision regarding billing and collection policies of not-for-profit hospitals related to the uninsured Decision regarding billing and collection policies is insufficient.