Graduate Students of Bachelor of Science in Hospitality Management
Bicol Merchant Marine College Inc.
Piot, Sorsogon City Graduates of BMMCI: Batch 2009-2010 An Assessment A Thesis presented to the Faculty of the Graduate School BMMCI In partial fulfillment of the requirements for the Degree Bachelor of Science in Hospitality Management By: Barquilla, Danice Anne Buizon, Nikka Caingat, Paul John Consulta, Adelsa Gabiazo, Amy 2012-2013 I Table of Contents Acknowledgement The researchers are gratefully indebted to several persons for their invaluable assistance and support in the preparation and realization of this hesis. They are especially expressing their gratitude to the ff: Ms. Muriel Fulleros, their adviser who unselfishly and untiringly gave her idea, advices and encouragement to help them realize this thesis. The Panel of the Examiners, for their valuable comments and suggestions in the improvement of this study. The BMMCI Staff, for their encouragement throughout the making of this thesis.
The researchers Family, especially the parents for unfailing concern, love and inspiration, understanding and patience and other indispensable support.
Other Friends and Schoolmates who in one way or another assisted the researchers; And Above all the Almighty God, the source of strength and enlightenment with whom these things were made possible, particularly the realization of this study. To all of them; Thank you very much. CHAPTER 1 The Problem Introduction In recent years the popularity of Hospitality Management has increased dramatically.
The importance and value for Hospitality as a social and economic phenomenon is finally getting the recognition it deserves. The Hospitality Industry is now a major employer throughout the world.
As the Hospitality Industry continues to grow, there is a continual need for training of staff because despite the wide variety of jobs available, the lack of formal training is a major concern. Hospitality Management courses aim to develop the skills and knowledge that today’s managers need now and in the future. This course will help to develop and broaden your ability to analyze debate and evaluate alternative approaches; it will also give you the ability to be forward looking, critical and analytical with regards to management problems and issues within the Tourism and Hospitality Industry.
Where do Hospitality Management graduates work? The fact is there are many different careers in the Hospitality Management Field. The Hospitality industry includes everything from movie theaters and museum tours to restaurant and five star hotels to cruise ships and resorts. Hospitality Industry is characterized by a large number of employees, both white collar and blue collar workers may find gainful employment. Hospitality Industry is the biggest industry in the world, and in many countries it is the main source of income.
The career choices in the Hospitality Management field are plentiful; Hotel/Restaurant Manager, Supervisors, Receptionist, Cook, Waiters/Waitresses, including tourism support such as Airline Cabin Staff and Travel Agents and Cruise Ship Directors.
Event planning is another career choice which involved event and public relations planning for any occasion. There is no denying that Hospitality Management is now one of the most In-Demand courses offered in many colleges and universities because of the many possible jobs that one can acquire after finishing the course.
The Hospitality Industry currently employs more than 12 million Hospitality Professionals, that’s 9 % of the nation’s entire workforce. With the recent growth of the Hospitality Field the United States Department of labor is predicting a staggering 15% growth rate within the next decade. With these it must be safe to say that many more schools will be expanding and enhancing their Hospitality degree programs in order to accommodate interested students. Even online school is established nowadays in which they are expanding their online and ground based establishing partnerships with some restaurant and hotels.
These enhanced Hospitality Programs are also partnering with community organization in order to place graduating students directly into local hospitality positions. The growing demand in the Hospitality Industry is causing colleges and universities to upgrade programs and create new ones. Not to mention that the recent popularity of Hospitality based TV Networks like Travel Channels and Food Network is causing more students to Hospitality Degree Courses. The Bicol Merchant Marine College Incorporated in Sorsogon City is the first school in Sorsogon which introduced the Hospitality Management course in year 2005.
Their first batch of graduates was Batch 2009-2010. To date, the Bicol Merchant Marine College Inc.
has 309 enrollees in Bachelor of Science in Hospitality Management; it has increased 11. 15% growth from last year. Hence, this study aims to determine the current state of the graduates of Bachelor of Science in Hospitality Management. It will try to justify that Hospitality Management graduates can find work anywhere in the world. Statement of the Problem This study focuses on the assessment of BSHM Graduates of BMMCI. Specifically this Study attempts to answer the following questions.
. The BSHM Graduates – where are they now? 2. 1 What are their present jobs? 2. 2 How did the school help them in finding a job? 2. Are their jobs related to the course Hospitality Management? 3. 3 If not why? 3.
What are their future career plans? Significance of Study The findings of the study will be significant to the following: The school – this study will provide the school with information about their students after finishing their course and also to provide insight or ideas on how to develop learning on more students of BSHM.
The Students – this study can make the students more aware of what their course is about and what could be their future in the Hospitality Industry. The Researcher – interested researchers may be encouraged to conduct studies on other aspects of Hospitality which will benefit the school and the Students. Definition of Terms To promote clarity and facilitate understanding of the discussion in this study, certain terms are hereby operationally defined. Status – it is the state or condition of a person or thing
Degree Program – a course of study leading to an academic degree Hospitality Management Studies – the academic study of the running of hotels, restaurants, and travel and tourism related business Tourism – is travel for recreational, leisure, or business purposes White Collar Job – a job typically associated with clerical, sales or managerial occupation Blue Collar Job – a job that involves manual labor and receives an hourly rate of pay rather than annual salary Leisure – a free time, is a period of time spent out of work and essential domestic activity Cruise Ship – or Cruise Liner is a passenger ship used for pleasure voyages, where the voyage itself and the ships amenities are part of the experience, as well as the different destinations along the way Graduate – refers to someone who has been the subject of a graduation Receptionist – is attributed to the person who is specifically employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls Professional – traditionally means a person who has obtained a degree in professional field. The term professional is used more generally to denote a white collar working person or a person who performs commercially in field typically reserved for hobbyist or amateurs Travel Channel – is a satellite and cable television hannel that features documentaries and how-to shows related to travel and leisure around the world Food Network – a television specialty channel that airs both one time and recurring (episodic) programs about food and cooking Career – is defined as an individual’s course or progress through life, it is usually considered to pertain to remunerative work. Employment – is a contract between two parties, one being the employer and the other being the employee Scope and Delimitation This study focuses about the Graduates of Bachelor of Science in Hospitality Management of Bicol Merchant Marine College Inc. Batch 2009-2010. It tries to determine the present status of the BSHM graduates in terms of their employment and future career plans. This study also includes the demands in Hospitality Industry at present times. Conceptual Framework
This presents the pattern of conducting the research.
The inputs are the questions regarding the employment of BSHM graduates of BMMCI 2009-2010. It will adopt the use of questionnaires and interview in order to solicit information from the target respondents. The output will be organized, presented and analyzed after all the needed information is gathered. CHAPTER 2 Review of Related Literature and Studies This Chapter contains the researcher’s review of the foreign and local literature, and the foreign and local studies found relevant to this study. Theses literature and studies broadened the insight and understanding of the researcher on this study. Foreign Literature
There are many Master Courses in Hospitality Management, Hotel and Catering Management and Tourism Management in universities and colleges in the UK (2007).
According to David Kirk, Queen Margaret University College, Edinburgh there are also joint degrees where it is possible to study combinations of subjects, such as tourism and hospitality, tourism and leisure, hospitality and marketing. Most undergraduate courses will include a period of work experience as part of the course, varying in length from 6 months to 1 year. This work experience is seen to be a central part of the course, where the students get the opportunity to practice what they have learned in college or university. Employers also see great value in this work experience when considering the employment of graduates.
Given the international nature of these industries, another valuable part of any course is the study of languages. Most courses in hospitality and tourism provide access to language courses, either as core components or as options.
Within the UK there are many university and college courses to choose from, but each course will have its own unique characteristics. According to Chris Cooper (2005) Hospitality and Tourism Industry can be defined as a whole range of individuals, businesses, organization and places which combine in some way to deliver a travel experience. A hospitality industry can be regarded as an industry which provides food, beverages and accommodation services.
The tourism and hospitality industry has flourished even it has struggled to cope with difficult challenges and globalization may be the course of this which is having a significant influence on the industry. In other countries, the India Hospitality Industry is growing at an unprecedented rate and economic liberalization had given a new impetus to the hospitality industry.
Looking at this robust growth and endeavor to grow and commitment for offering the excellent has propel India’s foray in to the sector for providing a Deluxe hotel redefining the skyline of Mumbai, the dream city of India Hospitality sector looking up going by reservations, the hospitality industry in India seems ready to bounce back.
This comes a major relief for the industry which in mid-2003 looked set for another bad year with the war in Gulf and SARS in Southeast Asia. But since end of August 2003 the bookings are backed and industry fortunes are looking up. One of the reasons for this could be the Union Governments tourism promotion campaign, “Incredible India” which has been quite successful, said Mr. Uttam Dave, Chief Executive.
Local Literature Asia Pacific’s tourism growth stood at a booming 7. 7 % the past year, nearly three times that of the US at 2. 7 % and the whole of Europe at 2. 5 % ( 1997-2007). It is no wonder that the region has the world’s highest tourism growth potential.
This remarkable growth is partly due to advent of low-cost carriers that continuously aim to expand their range of operations, as the struggle between different airlines gets stiffer by the minute.
Another reason would be the introduction and coming into place of “e-tourism” that allows people to research, reserve and even compare the different part of their planned trips. With these underlying factors, even the Philippines benefits from this phenomenon, enjoying a 7. 6% increase in tourism in terms of arrivals. With the heavy flow of tourists from different countries, in the world it follows that the demand for hospitality based services is also at its peak. According to Dr.
Judy Siguaw, Dean of the Cornell-Nanyang Institute of Hospitality Management (CNI), Hospitality is the oldest profession because it covers all businesses in the world.
With the rise of tourism in the Asia Pacific Region and what we call the “Hospitality Mega Project” like the Palms Hotel in Dubai and the 2008 Beijing Olympics, the need for personnel is so high that human resource is easily becoming the biggest issue. In India for instance when all their hospitality plans push through, they will be needing 95,000 new employees. Dr. Siguaw said the Philippines has two advantages distinct from those of other Asia Pacific countries: its people’s intrinsic sense of hospitality and the skill to communicate in English, and these are big. Filipino workers nd professionals are known for their competence, trainability and ease in adapting to different environments and are therefore in demand in the international market.
With the emergence of different Hospitality Mega Projects, Filipino’s have a great shot in being successful in the industry. But what’s even better is that it shouldn’t be long until the Philippines become the next huge tourist destination and target for these Mega Projects. Foreign Study The food and Hospitality Industry has become one of the biggest employers in the US. It now has attained a much higher status in society and demands high standards of work from its employees. Employment opportunities are many, but eagerly sought by a vast majority of people. For this reason as any other established business, interviews are conducted.
Thought these interviews, the interviewer looks for personal qualities and interpersonal skills in a prospective employee to fulfill the job requirements. One of the most important things that an employer looks for are personal qualities. These consists of a : keen attitude, a friendly disposition, neat appearance, willingness to work, confidence, cleanliness, personal hygiene, deportment and honesty, among the many others. Interpersonal skills basically include the ability to interact with people and using initiative to deal with problems which may arise if the customer is not satisfied. If interpersonal skills are exercised then they will greatly contribute to a happy and successfully working environment.
This can be accomplished by remembering to keep in mind the fundamental aspect of any catering establishments which is to “always acknowledge that the customers are the most important people in the business, and nothing is more important than serving them.
Due to the fact that a large amount of job satisfaction can be found in the food and hospitality industry, jobs are very often sought after. Many who wish to enter the industry usually do so by gaining an apprenticeship are usually categorized into bread making and baking, butchering and small goods making, cooking, pastry cooking and waiting. According to the World Travel and Tourism Council (1997), the economics in the 21st century will be dominated by three industries: telecommunications, information technology and tourism.
The travel and tourism industries have grown by 500% in the last 25 years and it its estimated that by the year 2007 tourist will spend US $884 billion in foreign countries on tourism related activities. Travel and tourism represents a broad range of related industries.
The growth of these industries has opened up many new job opportunities for graduates in areas such as: hotels, restaurants, retailing, transportation, travel agencies, tour Heineken/” class=”ilgen”>companies, tourist attractions, leisure, recreation and sport, and cultural industries. It is interesting to realize that in 1997 hospitality and tourism provides 10. 5% of the total world employment, with up to 25% of all employment, in some areas such as Caribbean.
It has been estimated that, by 2007, more than 100 million people world-wide will be employed in this sector.
Because of this tourism is now seen to be of importance to most countries of the world. During this time, the nature of tourism and hospitality has developed in scope and direction, away from traditional activities, such as the sunshine sand and sea holidays to a wide range of new activities such as cultural tourism, adventure tourism, sports and leisure activities and eco-tourism. Given the potential for interesting and rewarding careers in these industries many young people are looking for suitable courses which will help prepare them for careers in management within the tourism and hospitality industries.
The UK higher education system has a well developed range of courses, at all levels from Higher National Diploma, BA, or BSC Degrees and Masters courses and using alternative methods of studying, including full time, part-time and distance learning. When looking at courses in hospitality and tourism, there can seem to be a bewildering variety of course titles covering the main employment areas of travel, hotels and restaurants.
Local Studies With its natural beauty, hospitality and tourism is becoming one of the important sectors of Philippines. Tourism as an industry is developing rapidly here, providing tourism jobs tom many people. During the last few years the number of tourists has risen significantly in the Philippines.
Olango Wildlife Sanctuary, the Chocolate Hills, Boracay, Cebu, Mindoro Island, Palawan Island, Casa Manila Paco Park, Coconut Palace, Butanding in Donsol, Sorsogon, CWC in Camarines Sur are some of the popular tourist attractions of Philippines. Due to rapid growth in tourism and keeping in mind the demand in this industry, many Philippine Universities have started to offer Bachelor of Hospitality Industry Management.
(BHIM). Over the last few years, Philippines department of tourism has laid strong emphasis on the promotion, encouragement and the development of tourism. Tourism jobs in the Philippines are generating more employment than ever before.
Tourism in Philippines has become prominent socio-economic activity; it is also increasing foreign investment and no doubt employment. Both tourism and tourism jobs in the Philippines are growing and providing employment opportunities to many potential graduates. Philippines with its natural resources, exquisite scenic views, racetracks, museums, historical sites, cultural and ethnic resources, recreation opportunities, special events and festivals etc, they are all making tourism a very vibrant economic and business activity.
Hotel and Restaurant Management Courses are offered in many colleges and universities now in the Philippines, including the Premier universities, De La Salle University, College of St.
Benilde and the University of the Philippines. Thus Filipino Hotel and Restaurant workers and professionals emerge as among the best in their fields. Filipino’s are often found working in hotel establishments in many foreign countries like United States, the Middle East and selected Asian countries. The Philippines felt boom of back when hotels and restaurants industries three decades back when Imelda Marcos and Tourism Minister Jose Aspiras launched a tourism campaign that saw the proliferation of deluxe and standard hotels across town. This hotel and restaurant management paved the way for different schools to give courses in Tourism and Hospitality Management.
The first institution to offers training specifically in for the hotel and restaurant industry in the Asian Institute of tourism, founded on February 26, 1976. The Asian Institute of tourism is a pioneer in Tourism education in the Philippines. Its mission is to upgrade the travel and tourism profession by providing high quality education and training to students. And in 1988 the College of International Hospitality Management was founded. It was the first to use the word “hospitality” in a college.
This college has the largest student enrollment for hospitality and Hotel and Restaurant Management nationwide having over 5,000 enrollees. It is also the 1st to offer specialization in Cruise Line Management. CHAPTER 3
Methods and Procedures This chapter is about the method of research used, the respondents and other sources of data, the gathering instruments utilized and the procedures followed. Research Method The researcher used the interview method using the interview schedule prepared from the respondents in getting the data needed for the thesis and made use of the comparative Data analysis for the topics. The researcher also used a Qualitative Method Research, since the researcher wishes to understand and describe experience, ideas, beliefs, and values of the respondents. Sources of Data The sources of data were books, manuals, magazines from school and public libraries.
The researcher also found valuable literature and studies from the internet. Another source of data is the graduate students of the BMMCI. Hence they are the most valuable source of the study. Data Gathering Procedures The researchers first made a letter for conducting interviews. It was signed by the professor and the dean of academics. The researcher also made a questionnaire; it was copied and distributed to the respondents.
CHAPTER 4 Body of the Research This chapter presents the Data and Information collected by the researcher by means of the questionnaire, interview and research. A Pie presentation of the status of our respondents is also shown in this chapter.
Our respondent totaled into 44 BSHM graduates of BMMCI, the researcher only manage to interview 65% of the respondents due to the following reasons; 1) lack of contact information about the graduate 2) respondents are unresponsive The data that we collected shows that from the 65% respondents, 50% prefers Hotels on their Company Preferences and least is the Transportation Industry. 42% shows that Front Office and Travel Management is the most Challenging Major subjects. Putting up their own business and high salary comes first to the future career plans of the graduates.
Many of the graduates are still unemployed today though the schools made enough effort on helping them establish their career after graduation still many of them are jobless.
Though there is a high amount of demand in the Hospitality Industry many of the graduates find their self unemployed. CHAPTER 5 Summary, Conclusion and Recommendation Title: BSHM Graduates of BMMCI: An Assessment Researcher: Barquilla, Danice Anne Consulta, Adelsa Buizon, Nikka Gabiazo, Amy Caingat, Paul John School: Bicol Merchant Marine College Incorporated Course: Bachelor of Science in Hospitality Management Year Completed: 2012 Summary On this study the BSHM Graduates of BMMCI are the focus, their present jobs and their future career plans. The methods used in this research are questionnaires, interview and research. The sources of data are books, internet and the Graduate students of BMMCI. Hence they are the focus of this research.
The Hospitality Management is one of the most in-demand courses offered in many colleges and universities. It currently employs more than 12 million Hospitality Professionals, that’s 9% of the nation’s entire workforce. This study aims to determine the current state of the graduates of BSHM. It will try to justify that BSHM graduates can find work anywhere in the world. Conclusion This study conclude the following; 1) Hospitality Management is one of the most in-demand courses today 2) the school BMMCI put enough effort for the graduates 3) still many of the graduates are unemployed today 4) Diploma, Trainability, Competency, willing to work, having the right attitude and confidence are major factors of establishing a career. Recommendation
There are a lot of factors to be considered to find job and to be successful in the Hospitality Industry.
Diploma alone cannot be enough for a graduate student to land a job in the Hospitality Industry. A graduate should also be skilled and competent in the field that they’ve chosen TESDA competencies now in the country is available. NCII as they call offers competencies in the field of Baking, Commercial Cooking, Housekeeping, Front Office, Food and Beverage and Front Office. To be successful in the chosen field, trainability is also a big factor to be considered, since the Hospitality is a very competitive and no room for mistakes industry.
Willingness to work and the passion for the chosen field must also be considered. An employee should love the industry that they’re into, in that way an employee can go a long way and find themselves stable and establish in their chosen path.
Having the right attitude will set a good working environment. Interpersonal skills will also come in to contribute a happy and successful working environment. Professional Qualities like honesty, respect for others and leadership is also a big factors in establishing a successful career. Since the hospitality industry requires good and right attitude towards the quest, doing so with co-employees it will set good camaraderie among co-employees.
Starting from the least position is not a bad idea in starting a career in the Hospitality Industry. Aiming for a higher position will be difficult since higher position requires years of experience in the industry.
Starting from the smallest position will give more comprehensive training and experience for a newly graduate in the industry. All this qualities all in all requires the most important factor and that is Confidence. Without confidence, skills, competencies and diploma will not matter. Being confident in any industry will be the major factor and the most important factor in establishing a career. References: www.
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