Operation Management Case Study on Cgf Business Group

Input port, input device and input file. ) Operations management * Is an area of management concerned with overseeing, designing, and controlling he process of production and redesigning business..

. * Is functional field of business with clear line management responsibility (chose, Aqualung, & Jacobs 2001) * Deals with the design and management of products, processes, services and supply chains. It considers the acquisition, development, and utilization of resources that firms need to deliver the goods and services their clients want. D) Outputs Are the terms denoting either an exit or changes which exit a system and which activate/modify a process.

It is an abstract concept, used in the modeling, system(s) design and system(s) exploitation. Or In economics, output is the amount of goods and services produced by a firm, industry, or country during a specific time period, such as a year.

A distinction is drawn between Gross Output and Net output. E) Processes A systematic series AT octagons Loretta to some end: to vales a process Tort monger zing milk. * A continuous action, operation, or series of changes taking place in a definite manner : the process offbeat.

F) Productivity The quality, state, or fact of being able to generate, create, enhance, or bring forth go odds indicatives: The productivity of the group’s effort surprised everyone. * The rate at which goods and services having exchange value are brought forth rope deduced: Productivity increased dramatically last year.

G) Services * A service is a intangible product it deals helpful activity to provide for customer according to their demand. For example;- The supplying or supplier of utilities or commodities, as water, electricity, or gas, require ‘red ordained by the public. The providing or a provider of accommodation and activities required by the public, a s maintenance, repair, etc. : The manufacturer guarantees service and parts. * The organized system of apparatus, appliances, employees, etc.

For supplying some a counterproductive by the public: a television repair service. Discussion about the hotel Reception Employee Tat Undulate and other literature 1. List two inputs * We want to prepare Tabs/ Fried meat/ with Bread or ” leaner” The Main inputs are Meat, Oil, Butter, Green chili , onion and soon * We want to prepare a cup of Machismo The main inputs are Milk, sugar, Coffee, and so on 2.

Name two processes * The process to provide Tabs/ Fried meat/ for customer * Purchase the input from the supplier like Meat, Oil, Butter, Bread/anger , onion and so on * Take over the demand of the customer Chop onion, meat, green chilly * Light the stove and put utensil on the stove * Put cooking oil in to the utensil and fry it for some time (2-3 minutes) * Put chopped meat in to the utensil and fry it for 5-8 minutes * Put green chili and salt * Serve the fried meat with either “Injure” or Bread. The process to provide Machismo for customer * Purchase the input from the supplier like Milk, Coffee, and sugar. * Take over the demand of the customer * Boil milk, and coffee separately * Put sugar in to Cup * Pour milk in to Cup first * Pour coffee in to cup Deliver to customer 3.

Name one Output of a hotel? * Tabs/ Fried meat/ . Why is the layout of facilities important in hotel? * Use the space of the hotel effectively * To protect the hotel from fire and other accident * the kitchen should far from the toilet because of this to protect any contaminated disease 5.

What is a master production schedule used for? * SGF Business group used the techniques of master production schedule they planned to improve revenue of the hotel they study market research document with the help of consultant. * SGF Business group use pick time delivery the number of customer increase at the time of holy day from December first to January last at this mime the hotel provide service with increase price and the number of customer is less at this time the hotel manager provide service with negotiable. .

How do hotels ensure they keep their star rating? The selected hotel SGF Business group (Quark Hotel) is four star hotels so to keep and improve the standard of the hotel they doing some adjustment like * To keep the standard of the hotel they have steam bath, soap bath, Internet cafe©, Male and female beauty salon, supermarket, cafe© restaurant , Garden, Shatter ( car service from Air port to the hotel) and so on * Improve the quality of bed, Mattress, Blanket, Bed over, pillow, and bed sheet.

And other materials to provide the customers. * Having wireless internet service * Having different standard Bed room wireless reasonable price including breakfast and other services like private shower and toilet * Increase the service quality to provide the customer * Improve the customer handling * To improve the performance of the employee’s the manager get decision taken * on Job training and work practice and education for employee’s * the manager try to create team sprite between the workers 7.