The Ritz-Carlton Hotel Company Case Analysis
The Ritz-Carlton Hotel Company, LLC is an American company that operates the luxury hotel chain known as The Ritz-Carlton. The company has 91 luxury hotels and resorts in 30 countries and territories.
The current company was founded in 1983, when the previous owners sold the Ritz-Carlton brand name and the Ritz-Carlton hotel in Boston, Massachusetts. The brand was subsequently expanded to other locations. The company is today a subsidiary of Marriott International.
| Industry | Hospitality |
|---|---|
| Founded | August 1983; 35 years ago |
| Founder | William B. Johnson |
| Related Corporations: | Amazon, Netflix, Nike, Facebook, Google, Apple, IBM, Microsoft, Disney, Twitter, Samsung, Toshiba, Dell, Linkedln, eBay, Marriott, Kodak, Nokia, YouTube, Xiaomi, Miele, Hilton, Four Seasons, Intel, Philip Morris, Motorola |
Ritz Carlton Case Study Examples
Ritz Carlton Case Study
The Ritz-Carlton – Using IS to Better Serve the Customer | CURRENT| PROPOSED| 5Cs| Customer| Business and Leisure Travellers demanding individualized attention and high quality hotel experiences. Mainly focuses on corporate travel and meeting planners. | SAME| Company| 5* Luxury Hotels and Resorts Mostly franchisor and management contract providers with some ownership. Customer centric culture […]
Ritz Carlton Case Study
Some might say that the front line employees play the most vital role of them all. The Ritz has 4 Chief Officers which included President and COO Where Hummer, COOP Ellen K. Overt, Global Officer of Worldwide Operations Bob Karachi, and CIO Barry Schuler. Each area in which the hotel has a presence is also […]
