Case Study

By George HulmeAstraZeneca, with $21.4 billion in annual sales, is one of the top five pharmaceutical and health care services providers in the world. AstraZeneca specializes in medicines to treat cancer, cardiovascular conditions, gastrointestinal disorders, the central nervous system, pain, and respiratory illnesses. The company employs 64,000 around the world, with 12,000 of those working […]

Founded in 1923 as a 33-bed maternity and convalescent hospital, Toronto’s Mount Sinai Hospital is now an internationally-recognized 462-bed health care centre. One of the pre-eminent hospitals in the world, and closely affiliated with the University of Toronto, Mount Sinai Hospital serves the local community by providing compassionate, quality care and by contributing to the […]

Established in 1991 as a spin-off company from the University of Waterloo, Waterloo-based Open Text Corporation has grown into the largest Enterprise Content Management solutions provider in the world. With over 30 offices around the world, Open Text Corporation addresses the full spectrum of information lifecycle management with the broadest product suite in the market, […]

The U.S. Federal Bureau of Investigation (FBI) estimates 53 per cent of information technology (IT) network penetration is due to data derived from stolen notebook computers. And consultants estimate organizations typically lose between five and eight per cent of their notebooks per year.While these computers have undoubtedly provided greater network access for users, their portability […]

When Rotherham Council wanted to improve productivity and work/life balance for its employees by enabling them to work from home, or other locations outside the office, it knew security and cost would be the two main impediments. RBT (Rotherham Brought Together), a joint venture between British Telecom & Rotherham Metropolitan Borough Council to provide IT […]

Established in 1997 as an IT Security Think Tank that works to secure enterprises and government agencies in the Americas, Europe, and Asia, Black Hat differentiates itself from other IT security consultants by working at many levels within the corporate, security, and computer underground communities…World renowned for providing advanced education to security professionals at such […]

Company Background AmeriGas Propane is the largest propane distributor in the United States. With annual revenue in excess of $1.8 billion, Valley Forge, Pa.-based AmeriGas has more than 5,000 employees in more than 700 locations in the lower 48 US states. There are approximately 800 employees in the six main locations that each district reports […]

Greater Manchester Passenger Transport Executive is funded by Manchester’s district councils and ensures public transport needs are met. Since deregulation of bus services in 1986, private bus companies have needed incentives to steer them away from profitable routes and on to essential but less lucrative ones. Part of GMPTE’s purpose is to subsidise the bus […]

Sometimes, TouchStar’s reputation makes our marketing strategies seem almost pointless. A case in point: Calor, the UK’s leading LPG supplier, and their desire to streamline their bulk delivery operations.Like all businesses, they are constantly looking for ways to cut out waste and increase profitability, and in their delivery side they saw a process leakier than […]

In the mid-1990s an EU Law was passed ruling that local authorities should be held responsible for any injuries happening in public spaces, and that the burden would be on them to prove that the injury was not due to neglect or poor maintenance of authority-owned items in the public sphere. An obvious example of […]

Air Products plc is a truly international business, with 100,000 customers in the British Isles alone. The company supplies thousands of gases to the medical, educational, industrial, leisure and foods sectors. Gases can be supplied in bulk or cylinder form. With a scale of operation such as this, Air Products needed a trustworthy and connective […]

TouchStar’s products and services have inspired many providers of IT solutions to form working partnerships with us whereby they address the specific needs and we supply the equipment and the know-how. One such partner is the IKI Group, and they came to TouchStar when they needed to respond to a request from SEC Lighting Services, […]

A substantial part of Thomas Cook Airlines UK’s profits comes from its in-flight retail operations. With budget airlines pushing ever harder on profitability and fuel prices seemingly always on the up, in-flight refreshments are now more likely to become an optional extra than part of the cost of flights.Thomas Cook already had a system for […]

Refuelling the hundreds of commercial aircraft that pass through Europe’s busiest airport is a complex and time-critical operation. It is not difficult to imagine how a couple of errors or a misjudged delivery could lead to a domino effect of ever increasing delays and a headache for those charged with keeping the flights on schedule. […]

British Petroleum were concerned that their LPG delivery operations in Turkey were not as profitable as they could be, and concluded that their methods of transaction logging were partly responsible. At delivery level the whole process was based on paperwork, and delivery forms had to be physically returned to the back office and entered into […]

When you are one of the UK’s leading supplier of LPG, supplying the nation’s factories, farms, homes and businesses, you don’t have the luxury of road-testing a few logistical solutions and choosing the one you like best – you need to install one based on solid intelligence and built by a company with a proven […]

Retail experience wins through for K3 Landsteinar at Digital Village… IntroductionDigital Village, the UK’s premier hi-tech music retail chain, has selected a single source for all its retail management software in the shape of Microsoft Business Solutions – Navision 3.6 from Microsoft Business Solutions partner, K3 Landsteinar. BackgroundJohn Da Costa who is the current owner […]

How Close Premium Finance revolutionised its service-based businesses with an innovative use of CRM in a multi-channel contact centre environment.. .Close Premium Finance (CPF) introduced the concept of premium finance to the UK in 1977 and currently funds over ?2 billion of insurance premiums every year.CPF has two lines of business – commercial (for large […]

LIFE WITH LESS FILING CABINETS IS MORE EFFICIENT, UNIFYING, EVEN “BEAUTIFUL”… A pioneer in digital office equipment since 1936, Ricoh offers a broad range of networked products, including copiers, printers and fax machines as well as digital cameras. Ricoh Malaysia, with 310 employees and six branches, provides document management solutions for clients in the banking, […]

The ChallengeSince its formation in 1913 Ashton U Lyne Golf Club has grown to become the most prestigious Golf Club in North Manchester. With over 700 current members and a growing waiting list, the club needed a PoS solution that could easily control its labour intensive bar system for members, with 100% accuracy.The solution they […]

Automatic credit and debit card payment added to existing service set.. . NewVoiceMedia Rolls Out Network-Based Automated Payment Services For Parcelforce Worldwide 28 September 2005 – LAVERSTOKE, UK: NewVoiceMedia today announced that it has begun to roll out a network-based automated credit and debit card telephone payment application to Parcelforce Worldwide depots in the UK.This […]

Established in 1877, Spuhl AG is a machine-building company based in the east of Switzerland. In 1998, it began a major project to re-engineer its business processes and make it more profitable. To support the new business processes, Spuhl AG evaluated a new ERP and manufacturing software solution. Six years after the initial project Spuhl […]

With 18 subsidiary companies and partners across Europe, the Americas and new ventures in the Asian markets, DEVI is the leader in electrical under floor heating. In 1994, following a decade of continual expansion, the company re-evaluated its IT infrastructure and decided that it would be best served by moving away from its mainframe systems […]

Background With assets of ?3. 26 billion and members in the region of 336,000, Norwich and Peterborough Building Society (N&P) is the 14th largest building society in the U.K. It employs over 1,000 people: 450 at its principal office and contact centre and approximately 560 employees at its 50 strong branch network and within its […]

A Chicago children’s hospital finds a simple, but powerful, solution for HIPAA-compliant e-mail security.. .By Bob MuellerAccording to legend, one day in 1484 Christopher Columbus, broke and dispirited by his failed attempts to get funding for his westward voyage to the Indies, stumbled into the Franciscan monastery of La Rabida in Palos, Spain. One of […]

Leading Legal Document Management Company boosts capability with NAS-based solution. Overview Legal Document Management (LDM) was founded in 1996 at the heart of the legal community in London to provide a dedicated reprographics service operating 24 hours a day, 7 days a week. Since its formation, the company has expanded rapidly and now provides imaging […]

Introduction In its continuing quest to find innovative new drugs, pharmaceuticals giant AstraZeneca spends million every working day on research and development.One of the first steps in researching a new drug is to test the effects of thousands of different chemicals on whole cells using imaging. Manual processes were painstakingly slow, so AstraZeneca’s Advanced Science […]

OverviewIn the global pharmaceutical industry, getting a new drug to market before rivals is critical to a company’s success. But because of the need to conduct clinical trials of all drugs before they can be made available to the public, this can be a very lengthy process. So when Nottingham-based ClinPhone was set up in […]