Case Study

Company: Speech Recognition Company LtdCustomer: BDO Stoy HaywardSubmitted by: Media LinkThe Southampton office of BDO Stoy Hayward (BDO), the 6th largest accounting firm in the world, has successfully pioneered the installation of the latest in speech software technology from The Speech Recognition Company Ltd (SRC) of London, in a contract valued at some 20k.BDO, which […]

Company: Speech Recognition Company LtdCustomer: Irwin MitchellSubmitted by: Media LinkIrwin Mitchell, the fast expanding law firm with over 600 fee earners and 74 partners, is rolling out the use of speech recognition software in its major offices in London, Birmingham, Leeds and Sheffield. Irwin Mitchell has partnered with The Speech Recognition Company (SRC) of London, […]

Company: Lynx TechnologyCustomer: CallscanSubmitted by: Lynx TechnologyThere’s something predictable about every awards ceremony – the acceptance speeches. The cynical amongst us might sneer at the sighs and tears, but what every winner recognises is that their achievements are dependent on the supporting cast.Of course, it’s widely acknowledged that the best support is often barely noticeable; […]

Company: Ability CorporationCustomer: Action Computer SuppliesSubmitted by: Media LinkAction Computer Supplies Plc, the UK’s largest direct supplier of IT products, has made a significant investment to replace its primary I.T. systems with a solution from Ability Corporation. Action turns over £270m with nearly £60m coming directly from its web-site. Supporting over 150,000 active customers, the […]

Company: Innovative SystemsCustomer: Liverpool VictoriaSubmitted by: Oast CommunicationsIn order to better understand its customers and more intelligently market to them, UK Mutual Society Liverpool Victoria wanted an accurate source of information about customers both as individuals and more especially and innovatively, as members of households. Working with Innovative Systems, a customer information quality specialist for […]

Company: iECustomer: RACSubmitted by: Byline PRDate: March 2000RED, the breakdown service launched by the RAC in autumn 1999, is revolutionary in more ways than one.It uses a completely different charging model to the traditional annual subscription fee. It is the first and only service of its kind to be offered exclusively on the Internet. And […]

Company: EmperianCustomer: Sadler’s Wells TheatreSubmitted by: Emperian LimitedDate: Summer 2000Between June 1997 and February 2000, Emperian was involved in a series of major IT and management consultancy projects with Sadler’s Wells Theatre. Emperian was the lead consultancy responsible for the entire IT and applications infrastructure.The projects covered a multiplicity of systems: a structured cabling system; […]

Company: IBM, Travel and TransportationCustomer: Deckchair.comSubmitted by: BSMG WorldwideEverything about a holiday should be relaxing – including the booking process – according to rockstar turned entrepreneur Bob Geldof. So when it came to re-launching his online travel agency deckchair.com he wanted a solution that would make light work of sorting through the site’s unrivalled spread […]

Company: PCSCustomer: Critical PathSubmitted by: PRomoteWith the exception of the telephone, email has, without doubt, become the single most important worldwide communications tool. As a result, e-commerce is now becoming an accepted, and increasingly popular means of doing business, and companies are looking for global solutions to their e-commerce needs. Critical Path is playing a […]

Company: Business ObjectsCustomer: TalisSubmitted by: KaizoTalis, the UK’s leading provider of library information systems, is using WebIntelligence from Business Objects, the leading provider of e-business intelligence solutions, to deliver its Library Management system over the Worldwide Web, supporting the diverse information needs of libraries. Talis Library Management Systems Talis Information provides library information systems to […]

Company: InterQuadCustomer: ComputeraidSubmitted by: PCM MarketingWhen a company operates in a fast-moving environment like IT, where the pace of technological development is non-stop, it must move fast to keep up with a range of conflicting demands. To achieve this, it is essential that the suppliers supporting that company move at the same speed. Efficient and […]

Company: NCDCustomer: Highway Motor InsuranceSubmitted by: Berkeley PR InternationalChanges in the insurance sector over the last decade have impacted the business on all levels. Increased sector competition and regulatory changes have meant that IT has borne the weight of this ‘Insurance revolution’ as old IT administration systems struggle to cope with the increasing demands being […]

Company: CybermationCustomer: WorldspanSubmitted by: MCC InternationalDate: Spring 2000WORLDSPAN has probably been involved in your travel plans without you even knowing. This information services company provides reservation, ticketing and office automation products for the global travel industry. Serving more than 15,000 travel agency customers in 42 countries, the company is jointly owned by affiliates of Delta […]

Company: MicrosoftCustomer: RACSubmitted by: ShandwickThe RAC Inspection Service is rapidly becoming an invaluable tool for consumers who want peace of mind when buying a second-hand car – with an inspection consisting of at least 160 different checks. RAC engineers can inspect a used car anywhere in the country, they do not need the potential buyer […]

Company: MicrosoftCustomer: Egmont EntertainmentSubmitted by: ShandwickEgmont Entertainment has invested in a Microsoft® Windows® Powered Pocket PC solution to equip its outbound sales force with effective tools to increase sales in retail outlets. By improving the quality of service to retailers and streamlining the ordering process, the company is maximising in-store promotion opportunities and sales force […]

Company: NoeticaCustomer: Readycall (now Pro-tel)Submitted by: MCC InternationalDate: January 1998Readycall is a medium sized teleservices bureau with clients in sectors such as retail, travel and leisure, the voluntary sector and various direct selling operations. For each of these clients, Readycall offers a range of services and each client needs a different call answering approach. Many […]

Company: NoeticaCustomer: Service Call at Yellow PagesSubmitted by: MCC InternationalDate: March 2000Service Call, a Yellow Pages service, has invested in Noetica’s award-winning call centre and tracking software. Service Call delivers a message answering and call out facility for companies wishing to provide a 24-hour, 365 day, contact point for their customers. Andy Mason, Service Call’s […]

Company: NoeticaCustomer: SpinSubmitted by: MCC InternationalDate: February 2000(ITALY) Internet Service Provider Spin srl. has become the first Italian organisation to invest in Noetica’s call centre and CRM system, Synthesys. Initially using Synthesys as a Customer Service application for their helpdesk. Spin made the investment through it;o consulting srl (innovations in technology and organisation,) based in […]

Company: NoeticaCustomer: DigicallSubmitted by: MCC InternationalDate: November 1999(SWITZERLAND) Digicall is one of Switzerland’s top three paging service providers, offering real-time information services across its paging network. With over 1,200 clients, and a wealth of experience in communications services provision, Digicall now provides call centre services. They wanted to offer their clients’ not only traditional call […]

Company: NoeticaCustomer: Call Response (now Apollo Call Centre)Submitted by: MCC InternationalDate: May 2000Call Response is a multifunctional commercial call centre based in Dunfermline, Fife. Its clients include Mail Order companies, Advertising Agencies, Recruitment Consultants, Florists and Football Clubs. The company offers its customers a variety of added-value services in which the call centre becomes an […]

Company: SybaseCustomer: AvisSubmitted by: Portfolio CommunicationsDate: June 2000At Avis Europe the company motto “We try harder” is at the heart of their customer satisfaction philosophy. But the company deals with many different customer groups across 112 countries – understanding which are most profitable and encouraging their loyalty is a sure-fire means to achieve business success. […]

Company: Ipswitch Inc. Customer: SolisSubmitted by: MCC InternationalDate: September 1999Born out of two voluntary, community-orientated on-line information services, Solis is now a leading ISP for local businesses and Internet users in the Sheffield area, although it offers full co-location services in Manchester, Aylesbury and London. The company employs 22 members of staff and hosts around […]

Company: PerwillCustomer: LondisSubmitted by: two one communicationsDate: July 2002Londis, the convenience-store symbol group, has over 2000 independent, store-owning members in England, Wales and Scotland. By joining the group, retailers gain bulk-buying advantages and save time, as supplies are delivered to their premises. Additionally, the group has negotiated competitive terms with over 200 suppliers, who deliver […]

Company: Ipswitch Inc.Customer: RemedySubmitted by: MCC InternationalDate: August 2000Remedy, the world’s leading supplier of eCRM and eBusiness infrastructure solutions, is a company that like so many 21st Century businesses relies on its IT systems to be successful. Employing more than 1000 staff in ten countries, Remedy has a world-wide customer base of 9,100 making it […]

Company: TransoftCustomer: LittlewoodsSubmitted by: TransoftDate: June 2002Currently employing over 25,000 people, Littlewoods was originally founded in 1923 as a football pools business. Since then, Littlewoods has undergone a number of changes and has grown into one of the UK’s largest and most successful private businesses. The home shopping business was originally launched in 1932, with […]

Company: Albany SoftwareCustomer: Greene KingSubmitted by: The itpr PartnershipDate: July 2002The distinguished hospitality group shows how a fast-growing organisation can benefit from the latest technological developments without jettisoning stalwart financial systems. Freelance journalist Alison Classe investigates. It is often said that companies tend to replace their core financial systems unnecessarily, when they could benefit instead […]

Company: KPOS Computer SystemsCustomer: Golf NetworkSubmitted by: The itpr PartnershipDate: September 2002The creation of a successful retail network requires excellent financial control with stock visibility to support an attractive retail environment. The integrated retail software implemented by KPOS at Golf Network retail outlets is enabling the company to deliver a new shopping experience for golfers. […]

Company: Astech Consultants LimitedCustomer: Powerhouse RetailSubmitted by: Astech ConsultantsDate: June 2001Powerhouse Retail Limited is the UK’s largest independent home appliance retailer with 127 stores stretching from Stoke-on-Trent to the Isle of Wight and from East Anglia to South Wales. A review of their supply chain management systems led to the adoption of B2B4Retail in preference […]

Company: Software AGCustomer: Apollo 2000Submitted by: MCC InternationalDate: January 2002 The mission: Apollo 2000 wanted to ensure that it was going to launch a website that could provide its customers with the same excellent service on-line as they could expect to receive in each of its stores. The solution: Having been impressed with existing Software […]