Case Study
Company: PerleCustomer: Speed ServicesSubmitted by: MCC InternationalDate: September 2000Speed Services Plc. is the largest, independently owned same-day courier company in the UK. Founded in 1979, the company has an annual revenue of £16 million generated by 42 UK offices. Its headquarters in St Ives, Cambridgeshire, house the IT and central administration departments, as well as […]
Company: NSBCustomer: MonsoonSubmitted by: FieldworksDate: June 2001Making women’s fashion move at Monsoon is plain-sailing following the installation of new merchandising and sales audit systems from NSB. Fashion retailing has always been competitive but never more so than today, with more and more players operating in the middle market, foreign brands setting up stores in the […]
Company: E3 CorporationCustomer: LondisSubmitted by: FieldworksDate: 2000Londis is one of Britain’s fastest-growing symbol groups, consisting of 2,000 independently-owned grocery stores across the UK. Its product range covers more than 4,000 lines, including 330 exclusive own-brand items which are sourced from Londis distribution centres, as well as products delivered direct from over 160 leading suppliers. THE […]
Company: The Original Software GroupCustomer: HMVSubmitted by: The Original Software GroupDate: July 2001With over 75 years of trading history, and more than 150 stores in the UK and Ireland, HMV is the UK’s premier retailer of music, videos and computer games. The HMV brand, made famous by the instantly recognisable dog and trumpet trademark, has […]
Company: Silverline TechnologiesCustomer: LiquidPrice.comSubmitted by: Silverline TechnologiesDate: Summer 2001(USA) LiquidPrice.com, headquartered in Cupertino, California, has implemented the first online buyers marketplace. The company’s reverse-auction website allows customers to request a specific item from an extensive catalog, and then have multiple retail vendors bid to see who offers the best deal. Founded in July 1999, the […]
Company: Nortel NetworksCustomer: La RedouteSubmitted by: Fleishman Hillard UKThe dawn of sophisticated technologies with global reach has arrived & more and more retail companies are looking to the internet as a means of selling goods. The unrelenting growth of the internet has transformed the way we work, communicate, play and ultimately, shop.Although there are no […]
Company: NCDCustomer: Electrolux Home(SWEDEN) Electrolux Home is a Swedish retail chain owned by Electrolux Group,the European market leader in white goods and one of the world’s leading producers of household appliances. The origins of Electrolux can be traced back to the introduction of the first vacuum cleaner in 1912 and the invention of the first […]
Company: Diamond Technology Partners Customer: Simon Properties GroupThe shopping experience is undergoing a major transformation. A trip to the local mall or department store is no longer the consumer ‘s only shopping preference. The convenience (access, selection, immediacy) and comparison functionality of online shopping is driving broader adoption of e-commerce alternatives. Simon Properties Group was […]
Company: ComshareCustomer: Domino’s PizzaSubmitted by: ComshareDomino’s Pizza, the world’s leading pizza delivery company and largest privately held restaurant chain, chose Comshare DecisionWeb as the best decision support solution for helping the company’s executive, regional, and field marketing managers navigate daily point-of-sale data. The data is accessed from an Informix data warehouse using Microsoft’s SQL Server […]
Company: ZygonCustomer: ArgosSubmitted by: The itpr PartnershipDate: January 2001″E-commerce sales in Argos (defined as those over the internet and interactive television) in the first half totalled £20m, an increase of five times over the same period last year.”This sentence, which appears halfway through Great Universal Stores PLC’s November 2000 Interim Results Announcement, summarises the business […]
Company: SAPCustomer: Northern FoodsSubmitted by: Digica LtdDate: April 2001Northern Foods is one of the biggest names in the UK fresh food industry. Not only do its brands include such household names as Fox’s Biscuits, Ski, Bowyers and Pork Farms, but it also manufactures many own label lines for the major food retailers such as Marks […]
Company: ActinicCustomer: Out of AfrikaSubmitted by: DexterityDate: November 2000Setting up a small business can be complex and daunting. Add in the confusing new world of the internet and ecommerce and it’s not surprising that many new entrepreneurs begin to wonder if they’ll ever make sense of it all. For Alison Zwaard, however, the internet is […]
Company: ntlCustomer: CometSubmitted by: Nelson Bostock CommunicationsThe pace of technological innovation is increasingly affecting the electrical retail sector. Consumer products themselves are becoming more complex of course, but the struggle to stay competitive – in terms of both price and customer service – is demanding the adoption of the very latest network-based commercial practices. The […]
Company: Context IntegrationCustomer: Global Food ExchangeSubmitted by: HotwirePRGlobal Food Exchange is the largest and most active business-to-business marketplace for the $800 billion global food trade. Founded in 1999, Global Food Exchange is setting the standard for trading and supply chain management in the food industry. Through superior technology and dedicated customer service, Global Food Exchange […]
Company: HermstedtCustomer: H. SamuelSubmitted by: Lewis PRIn the highly competitive world of high-street retailing, the importance of the window display cannot be underestimated, especially during the January sales. It creates the first impression by which potential customers judge whether to enter a shop. At the same time, a window display has to convey messages about […]
Company: SPSSCustomer: Direct WinesSubmitted by: Lewis PRDirect Wines is working with SPSS to reach customers with specialised offers. The use of SPSS software is helping Direct Wines to build on its existing database, and help to personalise customer offers more efficiently. Direct Wines is the world’s largest mail order wine company, celebrating its 30th anniversary […]
Company: ActinicCustomer: Anything Left-HandedSubmitted by: DexterityDate: October 2000It can be bad enough getting the cork out of a bottle of wine when the party has reached that hazy state where nothing is quite what it seems and even the simplest task demands fierce concentration and several attempts to get it right. And if you’re one […]
Company: Motive CommunicationsCustomer: KmartSubmitted by: Firefly Communications LtdKmart’s help desk was faced with over 300 applications and more than 7,000 end users to support. Talented support experts were difficult to find and hire. End users were growing increasingly frustrated with hold times, phone tag, and lengthy conversations. Kmart needed a solution to enable users to […]
Company: ProteusCustomer: Exchange & MartSubmitted by: Montgomery-Baird CommunicationsFrom a one-man specialist bookseller to live, online car auctions proteus has developed and deployed ecommerce strategy since 1995. Below are just a few of the clients who’ve benefited from proteus’ expertise. Exchange & Mart Exchange & Mart is the UK’s leading classified advertising publication covering all aspects […]
Company: ProteusCustomer: Dress CircleSubmitted by: Montgomery-Baird CommunicationsDress Circle is a London shop and world-wide mail order operation, selling an unrivalled selection of West End and Broadway musical merchandise – from audio and books, to posters and nostalgia items. The Brief Dress Circle wanted to open up the web as a new sales channel, but at […]
Company: ProteusCustomer: Beat BooksSubmitted by: Montgomery-Baird CommunicationsBeatBooks is a London shop, specialising in rare and used books, magazines and ephemera from sixties and seventies. The Brief BeatBooks wanted to improve the profile of the company and to provide an online catalogue and ordering system. The Solution proteus developed a site that uses engaging graphics designed […]
Company: CybermationCustomer: JC PenneySubmitted by: MCC InternationalDate: March 2000Imagine running a computing operation today for less than your 1984 budget. Sounds impossible, but JCPenney is doing just that. With over 1,200 stores, the growing retail chain recently executed a well-led automation strategy. Not only are operating costs way down, but the company is handling an […]
Company: XcelleNetCustomer: Wax LyricalSubmitted by: MCC InternationalDate: September 1999Information is the lifeblood of the retailer. Whether it’s customer data, daily sales figures or supply chain statistics, it’s the key to competitive edge. Without access to up-to-the-minute information, no retailer great or small can expect to remain responsive to the subtlest shift in customer demand or […]
Company: LawsonCustomer: Gus Home ShoppingSubmitted by: Portfolio CommunicationsWhen the finance team at GUS Home Shopping, part of the £5.5 billion Great Universal Stores PLC portfolio, began a search for software companies with the capability to meet their integration and Y2K compliance requirements, they awarded the contract to Lawson Software.Lawson has deliberately targeted the retail sector […]
Company: CybermationCustomer: One 2 OneSubmitted by: MCC InternationalDate: March 2000Over 160 million calls a week, and counting. That’s the growing extent of One 2 One’s ability to connect people through its mobile telecommunications network. The company has consistently had the right services available at the right time and at the right price, and continues to […]
Company: BT BISCustomer: WilkinsonSubmitted by: Profile PRWilkinson, the fastest growing independent retailer in the UK, provides more than 25,000 product lines from kitchenware to confectionery, to more than one million customers every week. The success of the company has been driven by a simple philosophy that concentrates on providing the highest possible standards of service.Embarking […]
Company: ClearCrossCustomer: Seagram Company LtdSubmitted by: Buffalo Communications LtdThe drinks sector is one of the most demanding industries, where changes to the structure and nature of the market frequently emerge as a result of any number of external factors. Some such recent changes include the closure of the Duty Free sales channel, the consolidation of […]
Company: SAPCustomer: Princes GroupSubmitted by: HarvardAt a time of increasing competitiveness in the fast moving consumer goods (FMCG) industry and while high profile national debates about Genetically Modified (GM) food have attracted consumer and business interest, food and drink manufacturers and suppliers find themselves faced with great challenges. These burning issues plus the need for […]
Company: XcelleNetCustomer: Burger KingSubmitted by: MCC InternationalDate: September 2000The busy lifestyle that characterised the 1990s shows no signs of abating as the 21st century gathers steam. We work, play, eat and drink at a quicker pace than ever before. It’s hardly surprising that fast food is one of the most buoyant industries in the retail […]
Company: XcelleNetCustomer: GoldsmithsSubmitted by: MCC InternationalDate: August 2000All businesses rely on the sale of a product or service to survive. None more so than the retailer who watches potential customers walk in and out of its shops every day. The close of a sale is reliant on a number of factors – product availability, speed […]
